Academic Advisors/First Enrollment Academic Advisors

Empire State University SUNY • Saratoga Springs, NY

418d • Remote

About The Position

Empire State University is seeking experienced Academic Advisors/First Enrollment Academic Advisors to provide online academic advising services to undergraduate students, primarily transfer students. The role involves supporting students in achieving their academic, professional, and personal goals through various advising activities, including transcript reviews, course recommendations, and referrals to university resources. Successful candidates will be part of a collaborative advising team focused on student success and engagement.

Requirements

• Master's Degree from a regionally accredited US university or comparable non-US university.
• A minimum of 2 years of professional experience in the higher educational setting with a role specific to academic advisement or student development.
• Excellent and effective communication and organizational skills.
• Experience with computer databases and web-based communications platforms such as Banner, CRM, or other data management and tracking tools.
• Ability to work within a collaborative academic environment with faculty and staff from multiple departments.
• Desire and skills to engage with undergraduate learners in online settings, including both synchronous and asynchronous communication modes.

Nice To Haves

• Knowledge of adult learning, learning technologies and/or online pedagogies.
• Experience working in an online environment.
• Previous college teaching experience.
• Experience in best-practice and/or innovative advising initiatives.
• Prior knowledge of and experience working with bilingual and emergent bilingual learners, particularly in online settings.
• Prior experience working effectively with faculty, staff, and students from diverse linguistic, cultural, and socioeconomic backgrounds.

Responsibilities

• Manage an active caseload of advisees primarily in structured programs, participating in proactive outreach and advisement throughout advisees' time at the university.
• Develop and maintain mastery of the university's academic program requirements, policies, and procedures.
• Work closely with students within associate and/or bachelor's degree programs to identify options that support a student's academic, professional, and intellectual goals whenever possible.
• Develop an understanding of and guide students through identifying university-level prior learning that may be eligible for academic credit, following established university procedures.
• On a limited basis, teach sections of the university's course on Educational Planning to assigned advisees/mentees where applicable by program.
• Promote and engage in the application of advising best practices, including data-driven improvements.
• Collaborate and share expertise with various university offices to advance holistic student support and retention initiatives.
• Participate in regularly scheduled meetings for department updates, team building, professional development, governance, and university strategic goals and initiatives.
• Provide first enrollment course advisement for new matriculated undergraduate students.
• Advise non-matriculated students.
• Assess incoming goals of students, competing priorities, and support needs.
• Conduct unofficial transcript reviews for prospective students.
• Support students in the enrollment process.

Benefits

• NYS health insurance
• Free dental and vision
• Competitive retirement options
• Generous vacation, sick and holiday accruals
• Strong emphasis on work-life balance
• Professional-development activities for professionals and support staff

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree