Academic Advisor

Rocky Mountain College of Art + Design • Lakewood, CO

20d • $44,000 - $50,000 • Hybrid

About The Position

The Academic Advisor position promotes the success of students and their work toward graduation by providing accurate and timely customer service. Duties include engaging with students, relaying accurate information, and maintaining student files. The Academic Advisor is responsible for meeting established metrics in each area of responsibility.

Requirements

• Written Comprehension — The ability to read and understand information and ideas presented in writing.
• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• Written Expression — The ability to communicate information and ideas in writing so others will understand.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Education: Bachelor’s Degree
• Experience: Two years enrollment, admissions, or advising experience

Nice To Haves

• CampusVue/Nexus experience preferred by not required.

Responsibilities

• Maintain budgets for retention and graduation
• Understanding and advising students on academic policies and their corresponding forms and standard operating procedures
• Proactive student outreach
• Regular outreach to student cohort for retention and relationship building
• Focus on students who are not meeting institutional metrics with an academic success plan
• Transition support and onboarding to new RMCAD students
• Recognition and praise for exemplary students and milestone progress
• Intentional focus to connect with the entire student population every semester, surpassing industry standards
• Reactive student outreach
• Reengage nonattendance students in a timely manner according to deadlines
• Provide comprehensive withdrawal counseling and reentry application
• Respond to faculty requests for student outreach (ANCHOR Flags)
• Work in conjunction with the Office of the Registrar to understand students' schedules
• Manage accurate scheduling preferences in student files
• Utilize provided resources to forecast course availability trends
• Calculate estimated completion timelines based on credits completed and remaining
• Connect students with co-curricular resources such as Student Learning Center, Student Accessibility Services, Career + Alumni Services, Student Life, and more
• Understand and communicate a base level of post-secondary student financial concepts and programs
• Abide by FERPA regulations
• Report into the Colorado campus at least twice a week to attend on-site staff and student meetings, trainings, and events, as well as support the campus students and the Advising Team by staffing the Palette office and presenting in student orientations.
• Quick and accurate data entry including reporting and document management.

Benefits

• Hybrid work environment
• Time Off Package including paid vacation, sick and holidays (7 Most Observed, Birthday, & December Gift Holidays)
• Flexible Spending Account (FSA)
• Medical, Dental, & Vision Insurance
• Basic Life & AD&D
• Short & Long Term Disability
• 401k employer match
• Tuition Assistance
• Other Voluntary Benefits Offered

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees