Academic Advisor

Drexel•Philadelphia, PA

14h•$41,120 - $61,680•Onsite

About The Position

The Academic Advisor (AA) is the forward-facing, single point of contact, and most significant advocate for Drexel students. In our student-centric model of advising, the AA reports directly to the Student Services Manager. The AA supports students throughout their academic lifespan, acceptance/confirmation until graduation, with a comprehensive approach to the student experience. The Academic Advisor assists students in navigating their way through the policies and resources of Drexel University to complete their degree or certificate program. The AA sustains proactive, consistent, timely, and respectful communication with students. The AA acts in the students' best interest and provides them with all relevant information, options, and resources.

Requirements

Minimum of a Bachelor's Degree in or the equivalent combination of education and work experience.
Minimum of 1+ years of experience
Experience in higher education, working knowledge of academic programs/degrees

Nice To Haves

Excellent interpersonal, written and oral communication skills
Proficient with Microsoft Office products is required; experience with Banner, Hyperion or other higher education systems is beneficial
Ability to maintain the confidentiality of student records and adhere to FERPA and other University policies related to student privacy
Strong organizational & project management skills, superior attention to detail
Excellent customer service & helpful demeanor
Demonstrated success in finding appropriate solutions and taking initiative.

Responsibilities

Student Success & Development Initiate and maintain consistent communication with assigned students multiple times per term
Document and track student encounters and communications in advising software (AVT)
Coordinate plan of study, assist with course registration and monitor academic progress
Notify students of important dates & critical information such as add/drop deadlines, course registration timelines, clinical scheduling, course offerings, policy changes, etc.
Provide students with all necessary information and potential options to make well-informed decisions about their academic career
Create and update student plan of study and course sequencing - DegreeWorks if applicable
Counsel and assist students with Web-registration
Act as a liaison and refer assigned students to other University offices and resources (Drexel Central-financial aid)
Track student progression and academic program requirements
Troubleshoot student issues (e.g. life situations) and lead students to appropriate professionals/departments
Liaison to faculty and administration on behalf of the student (acting as the single point of contact)
Retention Improve positive student experiences, build and maintain positive relationships and acts as their advocate
Identify students at risk academically to ensure resources are provided, and meet to identify their needs
Proactive communication to all assigned students
Identify obstacles for ‘unregistered-eligible-to-enroll’ students to improve term-over-term retention and decrease average time to completion
Counsel students on best practices, time management techniques, and effective study methods
Provide students with all resources throughout the college and University to address their needs, personal or academic
Work with students to preserve their academic standing whenever possible
Teach University 101 (if applicable)
Recruitment - Prospective Students Participate in student recruitment events as needed
Maintain and provide students with pre-approve external courses for transfer credit or pre-requisite requirements
Work closely with the Enrollment Counselors/Admissions Coordinators to smoothly transition students from acceptance to enrollment/registration
Orient students and ensure academic program expectations are understood
Acts as the point person for accepted students with program/department specific questions
Other Duties as Assigned