Academic Advisor, The Hub (Student Success Center), College of Arts and Sciences - UT Chattanooga

University of Tennessee•Chattanooga, TN

1d•Onsite

About The Position

The Academic Advisor will provide advising for undergraduate students in the College of Arts and Sciences (CAS) programs. The position will manage an advising caseload through accurate record-keeping and, when appropriate, connect students to faculty advisors/mentors, tutors, support services, and other resources to ensure students receive the personal assistance and resources necessary to progress in and complete their studies successfully. The Academic Advisor will develop and maintain strong communication channels with academic departments in the College and with various student support divisions. The position will be responsible for providing comprehensive support to CAS students in areas including new transfer processes, success and retention strategies, distance student success strategies, student progress monitoring, and the implementation of intervention strategies to assist in their success. This may include individual advisement, group advisement, and regular participation in New Student Orientation. The Academic Advisor will address student academic inquiries, assist in resolving individual academic issues, and coordinate with multiple academic units in processing student requests and resolving academic problems.

Requirements

Bachelor’s degree
Work background in an educational setting, focusing on students’ academic needs
Excellent communication, interpersonal, and problem-solving skills
Ability to work effectively with students and faculty of all cultural backgrounds and experience levels
Attentiveness to detail with strong organization skills
Ability to prioritize multiple requests and handle them in an efficient and timely manner
Ability to thoroughly understand and abide by federal and university guidelines regarding student confidentiality requirements
Proficient use of computers and knowledge of various software programs

Nice To Haves

Master’s degree
Work background in a higher education setting involving working with students through providing advising services and/or coordinating support services
Experience with Banner, Student Services Collaborative, or other student success platforms

Responsibilities

Manage a caseload of students in designated program areas
proactively engage with caseload of students during semester
anticipate potential obstacles for student success and respond accordingly for respective caseload
meet with a caseload of students each semester during designated advising times
address needs of each individual student during advising session
topics that must be covered throughout each semester include discussing major requirements, selecting or changing a concentration (if applicable), degree progression, selecting or changing a minor (if applicable) course registration, understanding of relevant university policies and procedures, and making appropriate referrals
Communicate efficiently and appropriately in a timely manner with other departmental and faculty advisors regarding student caseloads
connect students with co-curricular and extracurricular activities to become engaged in the UTC and Chattanooga communities
support students with completion of graduation requirements and make appropriate referrals for necessary paperwork and commencement planning
create/update academic plan for all students within caseload
keep records of all advising sessions using the Navigate platform
serve as a pathfinder to teach students how to access resources, find answers to questions and resolve issues
provide professional, courteous service to students seeking support within the Hub
Participate in career-readiness & success programming within the College of Arts and Sciences
participate in seminars/group advisement
assist with pre-registration of incoming first-year and transfer students, present information sessions, and assist students with registration during New Student and Transfer Student orientation sessions.