Academic Advisor I, USNCC

Embry-Riddle Aeronautical University • San Diego, CA

14d • $20 - $21

About The Position

The Academic Advisor I, USNCC position serves as a dedicated student advisor under the United States Naval Community College (USNCC) contract with ERAU to offer associate degrees within the College of Aviation and Arts and Science and potentially, the College of Business. The advisor will counsel students with academic advisement concerning degree curriculums, academic regulations, procedures, policies, interpretation of the Official Advising Report, program changes, transfer credit, advanced standing, and graduation requirements. Academic Advisors are responsible for monitoring student progress from the time of admission throughout graduation and during specific academic terms to provide guidance and assistance to students if they are having any issues. Develops personalized degree plans to counsel and assist students with registration and to ensure student persistence. Serves as the liaison between the student and USNCC, the Financial Aid Office, Military and Veteran Affairs, the Bookstore, Student Financial Services, the Registrar, and numerous other departments. Responsible for proactively communicating with students via phone, email, text/chat, and virtual meetings. Advisors will promote student/advisor appointments and student engagement at every opportunity. The USNCC advisor will collaborate with USNCC personnel including their Enrollment team, Success Coaches and USNCC’s Registrar to ensure student success and support retention. The advisor will coordinate any necessary updates required with the ERAU, USNCC Program Manager, and WW Advising Leadership. Advisor may be asked to unlock campus classroom (after hours) if Site Management is unavailable. The position requires independent judgment and decision-making and the utilization of resources in the assessment and resolution of student issues. Collects research and data on student trends about retention and academic success. Conducts detailed analyses of student academic records. Assists with coverage of student files when needed due to extended advisor personal leave. Advisors are expected to communicate with students proactively via phone, email, text/chat, and virtual meetings to promote student retention and maintain a high level of customer service.

Requirements

• Bachelor's degree
• 1-3 years related work experience

Nice To Haves

• Analytical skills and technical expertise with Microsoft operating systems, including Excel, PowerPoint, Word, Outlook/email, and Internet end-user applications.
• Excellent verbal and written communication skills with the ability to communicate with all levels of staff, students, and faculty.
• Provide excellent customer service to students, co-workers, staff, faculty, and other constituents.
• Maintain cooperative working relationships with the supervisor/manager and other staff members at all times.
• Good organizational skills.
• Comfort with proactive and frequent contact with students and other stakeholders via phone, email, text/chat, and virtual meetings.
• Ability to recognize and deal with priorities; recognize and perform duties not directly assigned; assist others as needed.
• Ability to learn new things and keep up with the pace of changing technology.
• Ability to investigate, problem-solve, and take corrective action.
• Maintain a positive and professional image.
• Tactfully handle difficult situations and maintain composure under pressure.
• Seek guidance and direction as necessary for the performance of duties.
• Ability to use good judgment and make informed decisions.
• Familiarity with the U.S. Military, whether having served, having worked on behalf of, or related to a service member

Responsibilities

• Counsel students with academic advisement concerning degree curriculums, academic regulations, procedures, policies, interpretation of the Official Advising Report, program changes, transfer credit, advanced standing, and graduation requirements.
• Monitor student progress from the time of admission throughout graduation and during specific academic terms to provide guidance and assistance to students if they are having any issues.
• Develop personalized degree plans to counsel and assist students with registration and to ensure student persistence.
• Serve as the liaison between the student and USNCC, the Financial Aid Office, Military and Veteran Affairs, the Bookstore, Student Financial Services, the Registrar, and numerous other departments.
• Proactively communicate with students via phone, email, text/chat, and virtual meetings.
• Promote student/advisor appointments and student engagement at every opportunity.
• Collaborate with USNCC personnel including their Enrollment team, Success Coaches and USNCC’s Registrar to ensure student success and support retention.
• Coordinate any necessary updates required with the ERAU, USNCC Program Manager, and WW Advising Leadership.
• Unlock campus classroom (after hours) if Site Management is unavailable.
• Collect research and data on student trends about retention and academic success.
• Conduct detailed analyses of student academic records.
• Assist with coverage of student files when needed due to extended advisor personal leave.
• Communicate with students proactively via phone, email, text/chat, and virtual meetings to promote student retention and maintain a high level of customer service.

Benefits

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs.
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.
• Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees