Academic Advising Specialist, CID/CBE Student Support Services

Texas A&M University System•Commerce, TX

2d•Remote

About The Position

The College of Innovation and Design (CID/CBE) Academic Advising Specialist provides professional academic advising and student success support for students enrolled in online competency-based education programs. This position utilizes institutional policies, curriculum requirements, and established degree plans to guide students in developing efficient pathways to degree completion and places a high emphasis on excellence in customer service. The specialist exercises independent judgment in assessing student needs, interpreting academic requirements, and providing individualized guidance to support academic progress and retention. The role also connects students with appropriate university resources, including post-graduation services such as Alumni Engagement and Career Preparedness, to support students throughout their academic journey and beyond. The position is a full-time, remote (online) position. Occasional travel to the East Texas A&M University main campus and/or the Dallas site will be required. The university will not reimburse mileage or travel time for these required meetings.

Requirements

Bachelor’s degree in applicable field or equivalent combination of education and experience.
Four years of related experience in customer or student services.
Knowledge of word processing, spreadsheet, and database applications.
Ability to: Multi-task and work well as part of a team.
Ability to process sensitive information and maintain confidentiality.
May occasionally require work outside normal business hours such as evenings or weekends.

Nice To Haves

Higher education experience.
Experience with Student Information Systems, degree planning and degree audits.
Customer service training or certifications.

Responsibilities

Advise and support students enrolled in competency-based education programs by interpreting program requirements, monitoring academic progress, and providing individualized academic guidance.
Evaluate established degree plans and guide students in developing efficient pathways to degree completion aligned with institutional and program requirements.
Develop, review, and revise degree plans to ensure alignment with evolving curriculum requirements, academic policies, and program updates.
Provide academic advising related to enrollment, registration planning, and academic standing, including counseling students placed on academic probation and recommending appropriate academic strategies.
Assess student inquiries and support needs, exercising professional judgment to provide appropriate academic guidance, resources, and referrals.
Facilitate student connections with post-graduation resources, including Career Preparedness and Alumni services, to support career readiness and ongoing engagement with the university.
Conduct proactive outreach, advising meetings, and follow-up with CID students to evaluate concerns, coordinate support services, and promote student success and retention.

Benefits

Employee tuition assistance for master’s and doctoral programs.
Comprehensive benefits package including health, dental, vision, life, and long-term disability insurance.
ETAMU contributes to employee health and basic life insurance premiums.
12-15 days of annual paid holidays, plus up to eight hours of paid sick leave and vacation each month.
Automatic enrollment in the Teacher Retirement System of Texas (TRS), with optional additional retirement plans (ORP).
Physical wellness program and wellness release time for eligible employees.
Access to cutting-edge research opportunities at a designated R2 Research Institution.
Academic Excellence: ETAMU is ranked among the top 30% in five online degree programs and offers national recognized academic programs.
Over 140 degree programs, including nationally ranked online and graduate options.
First accredited institution to offer a competency-based bachelor’s degree in criminal justice.
Distance education offerings in Corsicana, Dallas, Frisco, McKinney, Mesquite, Bryan, and online.
Work in advanced facilities such as the 113,470-square-foot Nursing and Health Sciences Building, featuring a state-of-the-art simulation hospital and a 1,300-acre agricultural research farm.
Engage with over 95 student organizations and 14 NCAA Division I athletic teams, contributing to a thriving campus community.
Enjoy the benefits of working in rapidly growing regions, with abundant career opportunities at six locations across Dallas and Northeast Texas.