Academic Advising Manager- Transfer Student Success Center, Division of Student Affairs

City University of New York•New York, NY

35d•$86,741 - $102,408

About The Position

Hunter College seeks a visionary and collaborative leader to serve as the inaugural Manager of the Transfer Student Success Center (TSSC). Reporting to the Associate Dean for Student Affairs/Academic Support, this individual will manage a new campus-wide center dedicated to the recruitment, onboarding, and retention of transfer students, particularly through their first year. The Manager will support the center's infrastructure, oversee a team of cross-trained staff, and promote transfer student advocacy and engagement. The ideal candidate will bring a student-centered mindset, knowledge of transfer pathways (particularly CUNY and non-CUNY pipelines), and a strong commitment to equity, inclusion, and student success.In addition to the CUNY Title Overview, the Academic Advising Manager will be responsible for the following duties:

Requirements

Bachelor's degree and six years' related experience required.

Nice To Haves

Master's degree in higher education, counseling, public administration, or a related field
Familiarity with higher ed technology solutions such as CRM, Student Information Systems, and Retention tools.
Familiarity with CUNY
Knowledge of New York State and federal financial aid policies
Experience launching or scaling new student success initiatives
Experience working directly with transfer students or in transfer admissions/articulation
Bilingual or multilingual proficiency
Demonstrated experience supervising staff and managing student-facing operations
Strong organizational, communication, and problem-solving skills
Commitment to diversity, equity, and inclusion, especially in serving historically underserved student populations

Responsibilities

Support the development of programs and operational processes tailored to transfer students from both CUNY and non-CUNY institutions, addressing their unique needs and transitions
Oversee high-impact programs such as peer mentorship, welcome events, and transition workshops
Manage and provide personalized, one-on-one advising to a caseload of transfer students, helping them understand degree requirements, transfer credit evaluations, and academic planning
Train and supervise Transfer Success Center Academic Advisors and other support staff
Promote a culture of proactive, holistic advising and high-quality student service
Ensure seamless collaboration with leadership and various team members of Financial Aid, Advising, Registrar, Admissions, Career Center, and other key offices
Oversee advising protocols and ensure staff are equipped to support students with transfer credit evaluation, financial aid navigation, academic planning, and career related advice
Create programming for CUNY vs. non-CUNY transfers, and adult learners, including orientation models, credit advocacy, and degree planning
Serve as the primary liaison to academic departments, admissions, and faculty advisors to align services and support in training academic department advisors on the transfer initiative process
Represent the Center in campus-wide student success committees and transfer initiatives
In collaboration with the admissions office, work with external partners, including community colleges, to build transfer pipelines and support pre-admission engagement
Alongside leadership, continually assess ongoing advising programs using direct and indirect, quantitative and qualitative methods.
Maintain center metrics and prepare reports on transfer student outcomes and Center performance
Stay current with national best practices and recommend innovations to improve transfer student success
Manager is expected to have staff photo and biography on website, and engage in virtual advising, chat rooms, social media, videos, and online tutorials
Performs other duties as assigned
Position may occasionally require evening and/or weekend work

Benefits

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development.
We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off.
Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume