ACA Customer Success Manager

Selerix

9h•Hybrid

About The Position

An ACA Customer Success Manager manages the various stages of the Selerix ACA process, ensuring compliance with IRS filing and employer reporting requirements. This position is the primary liaison between the client and Selerix for ACA reporting. They work in conjunction with Selerix management and leadership to deliver best in class ACA reporting services. An ACA Customer Success Manager may be assigned to one of three teams: SLX Internal, SS Retail, or SS PEO. This position requires an extensive knowledge of the ACA Regulations and the ability to assist and educate large clients and partners.

Requirements

Fluent in English with strong written and verbal communication skills
Professional demeanor with outstanding communication and interpersonal skills
Customer-focused mindset with a commitment to providing excellent service and support
Demonstrate strong ethics and maintain confidentiality
Expert Microsoft Office skills
Proven project management skills with exceptional organizational abilities, strong attention to detail, and a proactive approach to identifying and correcting errors early.
Self-starter and self-directed with excellent organizational and time management skills
Work in a team environment as well as independently
Demonstrates a sense of urgency with a proven ability to prioritize and manage multiple tasks and priorities effectively under pressure.
Ability to interpret, evaluate, and communicate detailed information while understanding and contribute to broader organizational goals.
Ability to manage and support a high-volume portfolio of clients.
Must be eligible for US employment.

Responsibilities

Consistently provides excellent customer service, including representing the clients’ and Selerix's needs and goals to ensure quality.
Promptly researches and troubleshoots issues as reported by clients.
Communicates effectively with clients and the company to ensure positive resolution of issues.
Works collaboratively with partners, both internal and external, to resolve issues.
Ensures all data requirements can be met by the client and/or case builder for implementation and to meet ongoing data cadence needs.
Conduct onboarding meetings for new ACA clients using the established workflow.
Responsible for the initial configuration of the company in software.
Conduct training sessions with clients following established timelines and processes.
Maintain all required records and timelines in Monday.com.
Configures user credentials and provides them to the client team.
Following established processes and procedures, creates and configures setups based on client information.
Consistently maintains security and confidentiality of all client data per Selerix company policy and HIPAA requirements.
Participate in staff meetings, conference calls, and other meetings, as needed.
Performs other duties as required.