About the position
At The Standard, you'll join a team focused on putting our customers first. Our continued success is driven by a high-performance culture. We're looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what's right - across the company and in our local communities. We offer a caring culture where you can make a real difference, every day. Ready to reach your highest potential? Let's work together. This is for a fully remote position that is posted in multiple locations. We are currently hiring an absence benefits expert to act as a primary benefits representative, specializing in absence management, for company staff, field personnel, and complex group clients. Provide guidance and consultation to clients regarding their absence management program. Provide support and training to sales teams in order to secure new clients and retain current business. This includes participating in sales presentations, finalist meetings, site visits, and training programs. Participate as an absence subject matter expert in finalist meetings and site visits to secure new business as well as assist in training the sales organization on absence management process and service offerings. Represent the department's interests in negotiating and making service promises. Lead Absence implementations, developing effective business relationships with customers at all levels of their organization. Work with internal absence support team to develop new processes that support absence management growth and client needs. Provide input to internal management and technology teams regarding needed system enhancements to support new clients or service offerings. Analyze claim trends, developing and executing strategies designed to improve claim services and results customer satisfaction. Participate in the development of marketing and sales materials for group products as requested.
Responsibilities
- Act as a primary benefits representative specializing in absence management.
- Provide guidance and consultation to clients regarding their absence management program.
- Support and train sales teams to secure new clients and retain current business.
- Participate in sales presentations, finalist meetings, site visits, and training programs.
- Represent the department's interests in negotiating and making service promises.
- Lead Absence implementations and develop effective business relationships with customers.
- Work with internal absence support team to develop new processes.
- Provide input to management and technology teams regarding system enhancements.
- Analyze claim trends and develop strategies to improve claim services.
- Participate in the development of marketing and sales materials for group products.
Requirements
- At least 1 year of experience providing high-level guidance as an absence management consultant.
- Five (5) to seven (7) years of demonstrated progressive experience with disability claim administration.
- Five (5) years of direct experience in the Absence Management industry working with employers, insurers, or brokers/consultants.
- Ability to travel.
Nice-to-haves
- Strong professional curiosity and a drive to understand the 'why' behind things.
- Ability to explain complex concepts and processes using different messaging strategies.
- Willingness to take extra steps to anticipate customer's needs.
Benefits
- Salary range: $85,750.00 - $125,750.00.
- Incentive plan participation.
- Comprehensive benefits including medical, dental, vision, and retirement benefits.
- Initial PTO accrual of 164 hours per year.
- 11 paid holidays and 2 wellness days per year.
