Absence Management Claims, Team Lead

ComPsych Corporation-posted 2 months ago
Full-time • Mid Level
501-1,000 employees
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We are seeking an enthusiastic and highly skilled and experienced Absence Management Team Lead with demonstrated internal and external managed claims teams. The Team Lead will be responsible for ensuring the productivity, quality of work, and growth of the team, while fostering strong partnerships with both internal and external teams. The successful candidate will have a proven record of accomplishment in vendor relations management, team leadership, and project delivery, with a focus on driving continuous improvement and expanding the scope of work.

  • Build and maintain strong relationships with internal teams and partner vendors.
  • Collaborate with teams to define project scopes, deliverables, timelines, and quality standards.
  • Review & manage financial terms to ensure favorable agreements for ComPsych.
  • Delegates and provides coaching, mentoring, and performance feedback to team members.
  • Develop and implement training programs to enhance the team's skills and scope.
  • Monitor team performance, productivity, and adherence to organizational standards to ensure all key performance and quality metrics are met or exceeded.
  • Oversee project planning, execution, and delivery.
  • Monitor project progress, identify risks, and implement mitigation strategies.
  • Drive continuous process improvements to enhance project efficiency and quality.
  • Foster effective communication between internal and external teams.
  • Act as a conduit between all stakeholders addressing concerns and facilitating process improvements and enhancements.
  • Identify opportunities to expand the scope of work.
  • Understands and complies with the laws and regulations relevant to the position and services.
  • Perform other duties as assigned.
  • Bachelor's degree in Business, Management, or a related field. Master’s degree preferred.
  • Proven experience in creating and executing strategic plans aligned with organizational goals and priorities.
  • Minimum of 3 years of successful vendor relations management and supervisory experience.
  • A proven ability to convene diverse stakeholder groups to meet business objectives.
  • Strong problem solving & team building skills.
  • Intermediate proficiency in using Microsoft Word and Excel to produce documents and reports.
  • Exceptional communication, negotiation, interpersonal and organizational skills, with strong focus on customer service.
  • Employee benefits administration and/or FMLA administration experience a plus.
  • Strong understanding of outsourcing processes, including vendor selection, contract negotiation, and performance evaluation.
  • Excellent project management skills, with experience in Agile or other project management methodologies.
  • Certification in project management (e.g., PMP) is a plus.
  • Must be able to sit or stand at desk for prolonged periods of time while working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Must have the ability to work a flexible schedule to accommodate different time zones.
  • Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
  • Competitive pay with annual increases
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