Absence Implementation Consultant – Remote

Symetra

4d • Remote

About The Position

Symetra has an exciting opportunity to join our team as an Absence
Implementation Consultant!

About the role

In this role, you will lead the implementation of customer absence and leave
management solutions. You’ll guide clients through process and system changes,
ensure compliance, and deliver user‑friendly, scalable solutions. This role
combines subject‑matter expertise, project management, and strong partnership
across client and internal teams.

Requirements

• High school diploma required; bachelor’s degree preferred.
• 2+ years of relevant experience.
• Knowledge of Disability (STD/LTD), Absence Management, Paid State Plans, and statutory disability programs required.
• Strong analytical, problem‑solving, communication, and project‑management skills.
• Works effectively in a cross‑functional, fast‑paced environment.
• Proficient in Microsoft Office Suite especially with Excel.
• Able to analyze and interpret data, draw conclusions, and make recommendations.
• Some minimal travel may be required.
• Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.
• Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Nice To Haves

• CLMS designation is a plus.

Responsibilities

• Lead end‑to‑end implementations of absence management solutions from discovery through deployment.
• Serve as the subject‑matter expert on state and federal leave regulations, system capabilities, and compliance requirements.
• Partner with client leaders, HR teams, and technical partners to align absence solutions with business goals.
• Oversee the transition, validation, and reconciliation of historical FMLA data from legacy systems into the claim platform.
• Recommend scalable solutions for complex leave scenarios.
• Deliver training, documentation, and guidance to clients throughout implementation.
• Design and support configuration of absence plans, eligibility rules, and time‑off workflows.
• Conduct risk assessments and propose mitigation strategies for compliance and operational challenges.
• Lead or participate in stakeholder alignment sessions, client workshops, and executive briefings.
• Contribute to internal knowledge sharing and best‑practice development.
• Support post‑implementation activities, including issue resolution and optimization.
• Participate in finalist meetings for smaller market opportunities, as needed.

Benefits

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED