Absence Client Support Analyst

ComPsych Corporation

72d

About The Position

ComPsych is seeking a talented Client Support Analyst to play a critical role in enhancing operational excellence by supporting quality assurance processes, performance tracking, and team development initiatives. This position serves as a key liaison between leadership and frontline specialists, ensuring timely follow-ups, accurate documentation, and consistent performance improvement efforts. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Requirements

• Bachelor’s Degree required or 4 years of related experience
• A minimum 2 years of operational support in Leave of Absence
• Exceptional verbal and written communication skills.
• Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
• Able to respond to requests and inquiries in a professional and timely manner
• Computer literate and proficient in Microsoft Office Suite
• Demonstrated experience analyzing data, identifying trends, and recommending solutions.
• Ability to manage multiple reviews in a fast-paced deadline driven environment while also prioritizing and organizing daily responsibilities in order to meet all deadlines
• Strong writing and communications, organizational, problem solving, and analytical skills.

Nice To Haves

• Ability to establish credibility and strong partnerships with business leaders and control functions.

Responsibilities

• Maintain a comprehensive knowledge of Family Medical Leave Act (FMLA) and related laws in all 50 states to efficiently administer our customers' FMLA and related policies.
• Ensures risks associated with Absence operational processes are effectively identified, measured, monitored, and controlled.
• Follows compliance practices for all operational policies and procedures as mandated by the state and federal guidelines and in coordination with our customer’s policies.
• Uses proficient knowledge to provide guidance in the design, assessment, implementation and/or administration of moderately complex quality assurance/control programs, practices and policies.
• Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with operational practices and regulatory requirements.
• Administers quality assurance/control programs and communicates quality program decisions.
• Partners with the Absence Training team to schedule and facilitate training with the possibility of administering training materials and events to meet quality requirements.
• Briefs management on quality assurance/control review results, trends, studies, and initiatives, while also recommending courses of action.
• Serves as a resource to team members and/or operations management and identifies appropriate issues for escalation.
• Other duties as assigned.

Benefits

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• Competitive pay with annual increases

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees