AbilityOne Supervisor

Goodwill•Kansas City, MO

About The Position

Goodwill of Western Missouri & Eastern Kansas has a rich, 120 year+ history. Everyone knows Goodwill for our thrift stores, but few know what Goodwill is really all about. The sale of unwanted items provides funds that stay local, helping us to support thousands of job seekers with barriers to employment. We believe in the Power of Work and are committed to helping people earn and keep jobs in the community. That's why 90¢ of every dollar Goodwill spends goes directly into our mission, not into shareholders' pockets. Reporting to the Project Manager, the Janitorial Supervisor is responsible for training and supervising janitors and team leads in the performance of their duties to ensure compliance of contract standards and specifications.

Requirements

Must be 18 years of age or older and be able to pass a background check
The Supervisor will be a proven leader with the following:
Confidence in their ability to perform as a supervisor
Strong work ethic, character and integrity
Solid judgment and common sense in decision making
A positive, supportive attitude to staff and customers
Recognition of and avoidance of any conflict of interest with staff, product or customers
Effective, appropriate and professional communication and demeanor
Recognition of and adherence to a higher standard as a member of management
Ability to effectively handle difficult customer issues
The incumbent should have a minimum of 1 year experience in supervision
High school diploma or equivalent is required.
Solid comfort level with utilizing all aspects of computers to complete the job, not limited to; Windows environment and internet use On-line training and web-based meetings
Basic understanding of legal requirements regarding employment
Math ability at a level that would allow for accurate time studies

Nice To Haves

Some college preferred.

Responsibilities

Assigning duties to employees for cleaning contract areas within the premises, providing training to correct deficiencies.
Assisting the Project Manager in the management of employees with disabilities in self- improvement of work-skills, work behavior or other elements that will enhance the individual's opportunity to obtain competitive employment.
Accurately performing or supervising the time study evaluations in a timely and accurate manner
Effectively and accurately documenting performance issues for files or Case Management
Recommending improved methods to Project Management to improve efficiency and quality
Keeping records on supplies, inspecting equipment for damage or wear
Maintaining cleaning schedule records and equipment maintenance records
Notifying project management of unusual situations pertaining to employees, equipment or contract compliance
Meeting deadlines and special requests in a timely and efficient manner
Inspecting assigned work daily to insure timely completion to contract standard
In concert with the QC Specialist, assuring that deficiencies are addressed and appropriate training occurs
Resolving complaints as necessary to maintain contract compliance Safety:
Ensuring all staff performs duties according to safety expectations and procedures
Ensuring equipment is maintained and functioning properly
Communicating safety issues and concerns to ensure quick resolution with appropriate personnel
All other duties as required by the Project Manager