ABA Scheduler - Spanish Speaking
About The Position
We are seeking an experienced, proactive ABA Scheduler to lead scheduling efforts across our behavioral health programs. This individual will play a key role in driving efficient operations by managing daily scheduling needs, scheduling assessments resolving conflicts, and creating long-term scheduling solutions for both clients and staff. A successful candidate will be a strong communicator, a team-oriented leader, and someone who thrives in a fast-paced, dynamic environment. The Scheduler will work closely with parents, Behavior Technicians, BCBAs, Supervisors, trainers, and the recruitment/onboarding team to ensure that newly hired staff are successfully matched with clients. This role requires strong interpersonal skills, initiative, and the ability to improve processes while providing a high level of customer service to both internal teams and client families.
Requirements
- Minimum of 2 years experience in scheduling or clinic operations, preferably within ABA, autism services, or healthcare.
- Excellent verbal and written communication skills; strong phone and email etiquette
- Friendly, approachable, and comfortable speaking directly with parents and staff
- Strong time management and multi-tasking skills; able to manage overlapping needs and reroute multiple staff simultaneously
- Strong problem-solving and decision-making skills under pressure
- Proficiency with Google Workspace (Docs, Sheets, Gmail) and/or Microsoft Excel.
- Highly organized, reliable, and detail-oriented
- Bilingual in Spanish is a must
- Key traits: dependable, professional, collaborative, proactive, solutions-driven, and customer service-oriented
- High school diploma or equivalent (required)
- Willingness to learn, grow, and contribute to a team-oriented culture
- The candidate must be able to work in the Pacific time zone.
Nice To Haves
- Prior experience recruiting in an ABA/mental health agency or healthcare setting (preferred)
Responsibilities
- Lead day-to-day scheduling operations, including real-time adjustments due to cancellations, staff changes, or client needs
- Scheduling assessments in-clinic
- Communicate effectively and professionally with parents, technicians, clinical supervisors, and internal departments
- Take initiative in identifying and implementing new scheduling strategies or tools to streamline operations
- Collaborate with the recruitment and onboarding teams to match new hires with upcoming client sessions
- Serve as a liaison between clients, BCBAs, Supervisors, and staff to coordinate overlaps, training schedules, and permanent caseloads
- Notify staff and families of updated schedules and reroutes in a timely and courteous manner
- Track and manage client and technician availability, ensuring alignment with service needs
- Handle last-minute changes and provide immediate solutions with minimal disruption to services
- Assist with staff interviews or operations projects as needed
- Monitor session cancellations and follow company policies on make-ups and documentation
- Maintain accurate records and systems related to schedules and availability
- Attend internal meetings and trainings; represent Burnett Therapeutic Services with professionalism and warmth
Benefits
- Medical, dental, and vision insurance (for employees working 30+ hrs/week)
- 401(k) retirement plan, for those who have accrued 1000 hours of service within 12 months.
- Aflac supplemental insurance options (for employees working 30+ hrs/week)
- LifeCare Employee Assistance Program: includes free confidential counseling, referrals, and wellness resources
- LifeMart Employee Discount Program: exclusive savings on everyday purchases and services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
