ABA Clinic Administrator - Durham, NC

Kind Behavioral Health•Durham, NC

21d•Onsite

About The Position

We are looking to add a Clinic Administrator in our Durham, NC clinic location (625 Morehead Ave, Durham, NC 27707) to assist with scheduling, patient services, administrative tasks, and ensuring a smooth clinic workflow. This is an entry-level position with a great opportunity for growth. The ideal candidate is energetic, organized, self-motivated, and is able to work comfortably without continuous oversight. The Clinic Administrator will support with scheduling and serve as the face, the voice, and first impression at KBH. The Clinic Admin supports the clinic community through planning social events and maintaining a clean and safe environment for our clients and team members.

Requirements

Entry-level position.
Experience in customer service
Some office experience; up to a year of office experience preferred.
Experience working with children strongly preferred.
Must be comfortable working with children with special needs.
Highly organized, self-motivated individual with the ability to work comfortably without continuous oversight
Proactive and entrepreneurial self-starter, with the ability to handle multiple projects in parallel
Unwavering focus on customer service and delivering an unparalleled client experience.
Team player with the ability to work in a fast-paced environment with a solution-oriented mindset
Strong proficiency with Microsoft Office (Microsoft Word, Excel, and Outlook)
Able to lift at least 25 pounds.

Responsibilities

Serve as the face, the voice, and first impression of KBH
Be the initial point of contact with families seeking in-clinic ABA services or in-home services nearby
Greet clients at the front desk in a professional and friendly manner
Ensure that all persons entering clinic maintain HIPAA-required confidentiality and Sign-in upon entering
Manage email account, respond to administrative items in a timely and professional manner, and forward clinical questions tp RBT supervisor or Clinic Supervisor, as appropriate
Answer phone calls and respond to voicemail messages accordingly (forward messages to staff, main office, etc.)
Facilitate inquiry phone calls and participate in âwarm hand-offsâ as needed.
Manage office mailbox and distribution of mail to personnel.
Maintain file and EMR organization under HIPAA regulations
Make copies, laminate documents, and send/receive faxes, as needed
Create materials for Clinical Staff to be used for clients during their programs
Ensure the clinic is âTour Readyâ by completing routine walkthroughs (Daily, Weekly, and Quarterly)
Maintain clinic appearance to reflect a professional, clean, and safe environment
Monitor periodic maintenance needs (plumbing, electric, handyman, etc.) and schedule services, as needed.
Manage budget for community building and office supplies, conduct inventories of the clinic, and purchase necessary items
Uphold our cleanliness guidelines by ensuring clinic is being sanitized, organized, and deep cleaned.
Support scheduling within the clinic for last minute and future scheduling needs to ensure client consistency.
Manage Client Shadow opportunities to continue client service consistency
Work with Clinic Director to delegate tasks to team members as needed
Support all Clinical Staff (RBTâs, BCBAâs, etc.) by assisting them when needed to ensure client safety and dignity are being met
Advocating for their clients and Clinical Staff to ensure they have the necessary items to be successful
Manage technical equipment and assignment of data-collection tablets to clinical personnel
Organize events for KBH staff and assist in outreach events in the community
Follow up with new hires for non-clinical support/questions
Work closely with the scheduling department to ensure smooth onboarding of both new team members and new clients
Be a consistent, positive presence and influence on team culture and morale
Coordinate ways to celebrate excellence and recognize team members for their accomplishments.
Maintain positive relationships with all clients and their families, prospective clients, clinical staff, prospective employees, fellow team members and referral source