AB1: Academic Technology & AV Services Manager

Virginia Tech • Alexandria, VA

74d

About The Position

Virginia Tech is seeking an Academic Technology and AV Services Manager to oversee audiovisual operations at Academic Building 1 (AB1) in Alexandria, VA, and the Virginia Tech Research Center in Arlington, VA. Reporting to the Director of Classroom AV Services (CAVS) in Blacksburg, this highly technical role supports the department's mission to deliver consistent, high-quality audiovisual experiences with minimal classroom downtime.

Requirements

• Bachelor's degree in Information Technology, Audiovisual Technology, Engineering, or a related field OR an equivalent combination of education, training, and experience
• Demonstrated experience with audiovisual system design, installation, troubleshooting, and maintenance
• Proficiency with AV control systems and software such as Crestron, QSC, or similar platforms
• Supervisory or team-lead experience, with the ability to mentor and develop technical staff
• Strong problem-solving and project management skills with a commitment to timely resolution
• Excellent communication and customer service skills, including the ability to work effectively with faculty, staff, and executive clients
• Experience with web-conferencing and lecture capture applications in a higher educational setting
• Must be able to move or lift a minimum of 50 pounds
• Must be able to work from ladders or scaffolding as required
• Valid driver's license

Nice To Haves

• Familiarity with supporting audiovisual systems in higher education or large event settings
• Experience documenting issues and resolutions through a ticketing system
• Live event production experience, including video streaming, recording, and audio mixing.
• Industry certifications are preferred: Avixa - CTS, CTS-I, CTS-D, Crestron, QSC, Other manufacturer certifications
• Education or experience with computer programming
• Knowledge of networked AV systems and related IT infrastructure

Responsibilities

• Supervise and direct the CAVS Tier 1 and Tier 2 technicians at AB1, assigning daily tasks, mentoring staff, and guiding issue resolution to enhance team expertise.
• Provide proactive and responsive support to faculty and staff, including routine AV system testing and preventative maintenance.
• Diagnose and resolve hardware and software issues (e.g., Crestron, QSC), implement solutions, commission new equipment, and document all work in departmental ticketing and inventory systems.
• Serve as project lead and lead installer for upgrades or new AV installations, coordinating with trades, contractors, and building services to deliver functional solutions.
• Act as the primary AV liaison for events hosted in AB1, meeting with event services and executive clients to assess needs, and provide live video and audio production support as needed.
• Maintain expert knowledge of AB1's premier event spaces, including the Boeing Auditorium, Treehouse, Immersive Visualization, and Production Studio, ensuring seamless operation during classes and events.
• Track equipment usage, manage inventory, and recommend enhancements to maintain state-of-the-art audiovisual systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Bachelor's degree