AAA Tow Truck Technician
About The Position
Are you looking for a career and an opportunity to grow professionally? Do you enjoy working outside in the fresh air, helping others, and making a difference? AAA Club Alliance is hiring Tow Truck Technicians to join our Roadside Assistance team in Upper Marlboro, MD. Come join our team TODAY! NO CDL required Paid Training! Hiring Immediately We offer our Associates: A competitive salary of $24.25/hour based upon experience, paid on a bi-weekly basis 10% shift differential for working 2nd shift (adds $2.00+ an hour to the hourly rate!) Schedule determined after training and will include weekends! Overtime opportunity during peak season Individual monthly bonus potential Over 3 weeks of Paid Time Off (PTO) may be accrued during the first year of employment 8 Paid Holidays 401(k) plan with company match up to 7% Health, Dental, Vision, & Life Insurance Tuition reimbursement up to $5250/year and professional certifications Complimentary AAA Membership (inclusive of products & service discounts PAID training to qualified candidates PAID uniforms Our Roadside Assistance Tow Truck Technicians are DEDICATED DRIVERS who: Provide tow and recovery services using established guidelines and quality control procedures. Provide lock-out, fuel delivery, battery jump starts and tire change services using established guidelines and quality control procedures. Communicate with members effectively to keep them informed and to ensure their safety. Make sound decisions regarding the safe service of vehicles and to accommodate member needs. Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required. Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met. Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use. Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand. Other duties as assigned.
Requirements
- Must be at least 21 years old.
- Completion of a high school diploma or equivalent.
- Must possess and maintain a valid driver's license for the state where you reside.
- Must have ability to pass a physical examination on a bi-annual basis as required by Department of Transportation and/or Company policy.
- Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.
- Must successfully complete required departmental training courses within 60 days of hire.
- Must attain and maintain all state and local licensing requirements.
- Ability to successfully complete any additional future department training as required. (May need to adjust your schedule to attend training).
- Ability to communicate effectively in writing, verbally and using assigned technology.
- Ability to use hand tools to provide service.
- Basic skills using email and GPS (Global Positioning Systems).
- Ability to operate passenger vehicles and light-medium duty trucks while primarily working from a service vehicle.
- Ability to operate manual and automatic transmissions vehicles.
- Ability to lift and carry equipment weighing up to 75 pounds; ability to bend, kneel and balance to change tires, inspect and to push vehicles.
Nice To Haves
- 3 years of experience in an automotive/mechanical environment, or technical school or a minimum of 3 years of experience in a sales and/or customer service role is preferred.
Responsibilities
- Provide tow and recovery services using established guidelines and quality control procedures.
- Provide lock-out, fuel delivery, battery jump starts and tire change services using established guidelines and quality control procedures.
- Communicate with members effectively to keep them informed and to ensure their safety.
- Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
- Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required.
- Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met.
- Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.
- Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.
- Other duties as assigned.
Benefits
- A competitive salary of $24.25/hour based upon experience, paid on a bi-weekly basis
- 10% shift differential for working 2nd shift (adds $2.00+ an hour to the hourly rate!)
- Schedule determined after training and will include weekends!
- Overtime opportunity during peak season
- Individual monthly bonus potential
- Over 3 weeks of Paid Time Off (PTO) may be accrued during the first year of employment
- 8 Paid Holidays
- 401(k) plan with company match up to 7%
- Health, Dental, Vision, & Life Insurance
- Tuition reimbursement up to $5250/year and professional certifications
- Complimentary AAA Membership (inclusive of products & service discounts
- PAID training to qualified candidates
- PAID uniforms
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
