AAA Tag & Title Coordinator ( In-Store Sales)

AAAWillow Grove, PA
129d$16 - $21Remote

About The Position

Join our team and be part of a dynamic retail environment where every interaction counts. AAA Club Alliance is actively hiring for an experienced full-time Tag & Title Coordinator! This position is eligible to earn incentive pay, with an average payout of $162.00 - $580.00 per month. The starting base compensation for this position is $16.85 to $21.54 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Store hours are from Monday to Friday, 8AM to 6PM, and Saturday, 8AM to 5PM; 37.5 Hour Work Week. No Sundays! Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year.

Requirements

  • Required sales and customer service experience, ideally in a lead role, with a focus on accuracy and result
  • Previous working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work is preferred
  • Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships
  • Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment
  • Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment
  • Ability to successfully complete all required training workshops provided for Title Service Agents
  • High school diploma or equivalent required
  • Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings
  • For Pennsylvania employees: Ability to successfully complete the On-Line Messenger (OLM) Certification testing within ninety (90) days of receiving system authorization
  • Ability to successfully complete the Basic Agent Services Training course within two weeks of hire
  • Ability to successfully complete the Advance Agent Services Training course every two (2) years

Responsibilities

  • Process driver's license and vehicle registration applications
  • Answer and provide guidance to inquiries pertaining to state specific regulations on driver license and/or vehicle titling and registration applications
  • Serve as the lead and mentor of title clerks and oversee that title process is being completed accurately
  • Assemble and prepare all applications for submission to state and/or Tag & Title Administration and meet submission schedule
  • Manage, document, and research rejected applications/submitted errors and resolve discrepancies timely
  • Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals
  • Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery
  • Serve as backup by assisting in the functions of Cashiering and IDEMIA services if applicable

Benefits

  • Medical, Dental, and Vision plan options
  • Up to 2 weeks Paid parental leave
  • 401k plan with company match up to 7%
  • 2+ weeks of PTO within your first year
  • Paid company holidays
  • Company provided volunteer opportunities + 1 volunteer day per year
  • Free AAA Membership
  • Continual learning reimbursement up to $5,250 per year

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Industry

Administrative and Support Services

Education Level

High school or GED

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