AAA Tag & Title Coordinator ( In-Store Sales)

AAA • Willow Grove, PA

129d • $16 - $21 • Remote

About The Position

Join our team and be part of a dynamic retail environment where every interaction counts. AAA Club Alliance is actively hiring for an experienced full-time Tag & Title Coordinator! This position is eligible to earn incentive pay, with an average payout of $162.00 - $580.00 per month. The starting base compensation for this position is $16.85 to $21.54 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Store hours are from Monday to Friday, 8AM to 6PM, and Saturday, 8AM to 5PM; 37.5 Hour Work Week. No Sundays! Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year.

Requirements

• Required sales and customer service experience, ideally in a lead role, with a focus on accuracy and result
• Previous working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work is preferred
• Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships
• Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment
• Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment
• Ability to successfully complete all required training workshops provided for Title Service Agents
• High school diploma or equivalent required
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings
• For Pennsylvania employees: Ability to successfully complete the On-Line Messenger (OLM) Certification testing within ninety (90) days of receiving system authorization
• Ability to successfully complete the Basic Agent Services Training course within two weeks of hire
• Ability to successfully complete the Advance Agent Services Training course every two (2) years

Responsibilities

• Process driver's license and vehicle registration applications
• Answer and provide guidance to inquiries pertaining to state specific regulations on driver license and/or vehicle titling and registration applications
• Serve as the lead and mentor of title clerks and oversee that title process is being completed accurately
• Assemble and prepare all applications for submission to state and/or Tag & Title Administration and meet submission schedule
• Manage, document, and research rejected applications/submitted errors and resolve discrepancies timely
• Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals
• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery
• Serve as backup by assisting in the functions of Cashiering and IDEMIA services if applicable

Benefits

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED