AAA Tag and Title Clerk (In-Store Customer Service and Sales)

AAA • Ardmore, PA

261d • $15 - $19 • Remote

About The Position

Join our team and be part of a dynamic retail environment where every interaction counts. As a Tag & Title Clerk, you'll play a vital role in delivering exceptional service to our members while promoting AAA products and services.

Requirements

• Required previous sales and customer service experience, with an ability to drive results and exceed expectations.
• Effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• Proficiency in computer skills essential for multitasking in a fast-paced retail environment.
• Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation within six (6) months of employment.
• Ability to successfully complete all required training workshops provided for Title Service Agents.
• A minimum educational requirement of a High School Diploma/GED.
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.

Nice To Haves

• Working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work.
• Ability to successfully complete the On-Line Messenger (OLM) Certification testing within ninety (90) days of receiving system authorization.
• Ability to successfully complete the Basic Agent Services Training course within two weeks of hire.
• Ability to successfully complete the Advance Agent Services Training course every two (2) years.

Responsibilities

• Process driver's license and vehicle registration applications.
• Answer and provide guidance to public inquiries pertaining to state specific regulations on driver license and/or vehicle titling and registration applications.
• Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.

Benefits

• No Sundays: Enjoy a consistent schedule with no work on Sundays.
• Convenient Hours: Store hours Monday, Tuesday, Wednesday, and Friday, 8:30AM to 5:00PM, Thursday, 8:30AM to 6:00PM and Saturday, 8:30AM to 4:30PM.
• 37.5 Hour Work Week.
• Celebrate eight paid holidays throughout the year.
• Accrue over three weeks of paid time off during your first year.
• Paid Volunteer Time Off to make a difference in your community.
• Competitive Compensation: Starting base compensation of $15.16 to $19.32/hour.
• Monthly Incentive Plan tailored to reward individual performance.
• Complimentary AAA Premier level membership benefits.
• Comprehensive benefits package including Medical, Dental, Vision, and Prescription Coverage.
• Tuition Reimbursement program.
• 401(K) Plan with company match up to 7%.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED