AAA Roadside Assistance Technician

AAA • Woodlawn, MD

397d • $41,912 - $41,912

About The Position

AAA is seeking full-time Roadside Assistance Technicians to provide essential services to members in various weather conditions. The role involves assisting members with lock-outs, fuel delivery, battery jump starts, and tire changes, while ensuring safety and effective communication. Technicians will also be responsible for maintaining accurate records and participating in promotional events.

Requirements

• High school diploma or GED
• Valid driver's license for the state of residence
• Ability to pass a physical examination bi-annually as required by Department of Transportation and/or Company policy
• 2 years of experience in an automotive/mechanical environment or technical school, or a minimum of two years of experience in a sales and/or customer service role (preferred)
• Satisfactory pre-and post-employment screening results, including criminal, drug, and motor vehicle screening
• Ability to communicate effectively in writing, verbally, and using assigned technology
• Basic skills using email and GPS (Global Positioning Systems)
• Ability to operate passenger vehicles and light-medium duty trucks while primarily working from a service vehicle
• Ability to operate manual and automatic transmission vehicles

Nice To Haves

• Experience in a sales and/or customer service role
• Mechanical knowledge
• Experience using hand tools

Responsibilities

• Provides lock-out, fuel delivery, battery jump starts, and tire change services using established guidelines and quality control procedures.
• Communicates with members effectively to keep them informed and to ensure their safety.
• Makes sound decisions regarding the safe service of vehicles and to accommodate member needs.
• Enters call information accurately into in-truck technology, processes payments, handles cash, and completes reports as required.
• Conducts vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met.
• Ensures that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.
• Supports AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.
• Completes daily reports.

Benefits

• Paid training
• Paid holidays
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED