AAA Retail Sales Associate (In-Store Sales)
About The Position
AAA Club Alliance is seeking an experienced full-time Retail Sales Associate to join their dynamic retail environment. The role involves delivering exceptional service, driving sales success by up-selling and cross-selling AAA products like memberships, credit cards, and insurance referrals. Associates will also assist members with domestic travel planning, including car rentals, hotels, vacation packages, maps, tour books, and triptiks. Additionally, the position requires answering incoming overflow calls for Roadside Assistance during peak volumes and serving as backup for Cashiering, Tag and Title, and IDEMIA services where applicable. The company offers a competitive starting base compensation, incentive pay, and a comprehensive benefits package.
Requirements
- Required previous sales and customer service experience, with an ability to drive results and exceed expectations.
- Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
- Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
- High school diploma or equivalent required
- Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.
Nice To Haves
- Notary Public designation or willingness to obtain with 6 months of employment.
- Basic geography knowledge is beneficial.
Responsibilities
- Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
- Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks.
- Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
- Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.
Benefits
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
