AAA Bexar Managing Local Ombudsman

Alamo Area Council of Governments•San Antonio, TX

8d•$58,656

About The Position

This is a responsible supervisory position which requires work with area aging service providers; To provide oversight and coordination of the Ombudsman Program for the Area Agency on Aging (AAA) program; Knowledge of federal, state and local agencies, such as Area Agency on Aging (AAA), Office of Area Agencies on Aging (OAAA), Health and Human Services Commission (HHSC), Ombudsman database, Administration for Community Living (ACL), Code of Federal Regulations (CFR), Texas Administrative Code (TAC), and the Older Americans Act (OAA). Duties include: Recruiting and supervising volunteer ombudsmen, providing direct ombudsman services and providing technical assistance to individuals and organizations; Coordinate standing budget meeting with AAA management; Conducts program performance reviews for department staff; Responsible for internal/external reports; Track and monitor staff time in ADP; Analyze, develop, maintain, and track budget, financials and related expenses; Ensures compliance and knowledge of AAA, OAAA, HHSC, State Long-Term Care Ombudsman Program Ombudsman Policies and Procedures Manual, Ombudsman database, ACL, CFR, TAC, and OAA; Assists, plans, develops, implements and monitors policies and procedures per internal/external agencies; Ensures invoices for services for direct staff are reconciled; Supervises and administers the Long-Term Care Ombudsman Program, including advocacy and upholding resident’s rights; Supervises Staff Ombudsmen temporary project staff and voluntary Ombudsmen; Coordinates at least 36 hours of training for new recruits and participates in training sessions; Coordinate and provide in-service training as necessary to assure volunteer eligibility and annual re-certification and volunteer knowledge of current ombudsman issues; Maintains files and records of volunteer recruitment, screening, and required certification training in accordance with Ombudsman policies and procedures; Plans, coordinates, conducts quarterly Ombudsman training sessions and volunteer recognition events; Maintains a reporting process and a filing system of Certified Volunteer Ombudsmen activity reports; Prepare, review and maintain credit card reconciliation; Maintains a minimum case load that includes visits to nursing homes and assisted living care facilities and maintains complaint investigation reports and activity reports in the Ombudsman database; Attends Resident Care Plans and serves as a mediator for residents, family and staff members; Develops and implements Family Councils, including training interested facility staff and family members on the skills and techniques of productive long-term care family council partnerships; Participates with mandated Regulatory Services Surveys of unscheduled facility visits and resident group meetings, and communicates any needs or problems that require HHSC/Long-Term Care Regulatory or Adult Protective Services investigation; Provides consultation to long-term care staff on residents’ rights.

Requirements

Knowledge of supervisory management
Knowledge of Older Americans Act (OAA), TAC and the advocacy role of the Ombudsman in long-term care facilities
Skill in employee and volunteer recruitment, training, retention, and supervision
Engages in mediation of complex situations, including resolution of complaints in nursing homes and assisted living facilities
Assesses and evaluates projects
Knowledge of state and other applicable regulations and regulatory process for nursing homes and assisted living facilities
Knowledge of services available and levels of care in community and ability to refer and provide information to families
Develops trust and rapport with residents and staff
Familiarity with aging grants and grant preparation
Works independently and creatively and
Maintains appropriate necessary certifications
Employees may be required to drive their personal vehicle for business purposes, and mileage will be paid in accordance with AACOG reimbursement policy
Performs other job related duties as assigned
Bachelor’s Degree in Social Services, Administration or a related field
A minimum of five (5) years of related experience in social services, including volunteer recruiting, training and retention skills, and supervisory/management experience; along with community networking knowledge
Any equivalent combination of experience and training which provides the required knowledge, skill, and abilities
Knowledge of federal, state and agency guidelines and policies governing aging programs
Proficient in Microsoft Office suite
Knowledge of the budget process that includes program and fiscal reports, policies, procedures
Establish and maintain effective and cooperative working relationships with a variety of persons from diverse socioeconomic and political backgrounds
Establish effective collaborations and referral linkages with other service providers
Communicate effectively, both orally and in writing
Good organizational skills, detail oriented, ability to coordinate, schedule, and present training workshops
Read and understand program manuals, operating procedures, and program standards
Operate a computer and standard office equipment
Write and prepare memos, letters, reports, and policies and procedures
Work independently and creatively with minimal supervision
Certification as a Long-Term Care Ombudsman II by the Texas State Long-Term Care Ombudsman State Office within 30 months of becoming a LTCO

Nice To Haves

Bilingual Spanish/English preferred

Responsibilities

Recruiting and supervising volunteer ombudsmen
Providing direct ombudsman services and providing technical assistance to individuals and organizations
Coordinate standing budget meeting with AAA management
Conducts program performance reviews for department staff
Responsible for internal/external reports
Track and monitor staff time in ADP
Analyze, develop, maintain, and track budget, financials and related expenses
Ensures compliance and knowledge of AAA, OAAA, HHSC, State Long-Term Care Ombudsman Program Ombudsman Policies and Procedures Manual, Ombudsman database, ACL, CFR, TAC, and OAA
Assists, plans, develops, implements and monitors policies and procedures per internal/external agencies
Ensures invoices for services for direct staff are reconciled
Supervises and administers the Long-Term Care Ombudsman Program, including advocacy and upholding resident’s rights
Supervises Staff Ombudsmen temporary project staff and voluntary Ombudsmen
Coordinates at least 36 hours of training for new recruits and participates in training sessions
Coordinate and provide in-service training as necessary to assure volunteer eligibility and annual re-certification and volunteer knowledge of current ombudsman issues
Maintains files and records of volunteer recruitment, screening, and required certification training in accordance with Ombudsman policies and procedures
Plans, coordinates, conducts quarterly Ombudsman training sessions and volunteer recognition events
Maintains a reporting process and a filing system of Certified Volunteer Ombudsmen activity reports
Prepare, review and maintain credit card reconciliation
Maintains a minimum case load that includes visits to nursing homes and assisted living care facilities and maintains complaint investigation reports and activity reports in the Ombudsman database
Attends Resident Care Plans and serves as a mediator for residents, family and staff members
Develops and implements Family Councils, including training interested facility staff and family members on the skills and techniques of productive long-term care family council partnerships
Participates with mandated Regulatory Services Surveys of unscheduled facility visits and resident group meetings, and communicates any needs or problems that require HHSC/Long-Term Care Regulatory or Adult Protective Services investigation
Provides consultation to long-term care staff on residents’ rights

Benefits

AACOG is a qualifying employer for the US Department of Education’s Public Service Loan Forgiveness (PSLF)
AACOG offers a generous benefits package. These benefits can be reviewed at ADVANTAGES of WORKING for AACOG

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