A1A Service Advocate

CVS Health • High Point, NC

396d • $35,360 - $53,352 • Remote

About The Position

The A1A Service Advocate position at CVS Health is designed to provide personalized support to Aetna members, focusing on advocacy throughout their healthcare journey. This role emphasizes a human-centric approach to healthcare, where Advocates engage with members through frequent touchpoints to address their needs, from benefits to emotional support. The position requires a commitment to delivering exceptional service and involves a combination of onsite training and flexible work arrangements post-training.

Requirements

• 6+ months of experience in a customer service role.
• High School Diploma or G.E.D required.

Nice To Haves

• Strong written and verbal communication skills.
• Ability to multi-task and adapt to a fast-paced environment.
• Demonstrated organizational and communication skills.
• Intermediate typing skills (50 WPM strongly desired).
• Deep problem-solving skills with ownership of issue resolution.
• Top-notch people skills including listening, empathy, and support.
• Strong skillset in Microsoft Office tools.
• Ability to work effectively in a team environment.
• 1 year of call center experience in a fast-paced environment.
• Previous healthcare experience.

Responsibilities

• Engage members through personalized and proactive communication.
• Advocate for members by addressing their healthcare needs and concerns.
• Utilize multiple systems to resolve member issues effectively.
• Participate in ongoing training and development to enhance service delivery.
• Collaborate with team members to ensure a cohesive approach to member support.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan.
• Fully-paid term life insurance.
• Short-term and long-term disability benefits.
• Well-being programs and education assistance.
• Free development courses.
• CVS store discount and discount programs with partners.
• Paid Time Off (PTO) and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees