A/V Systems Engineer

Zurich Insurance Company Ltd.•Schaumburg, IL

50d•Hybrid

About The Position

Zurich North America is seeking an AV Systems Engineer, supporting development and integrations for the AV services team working from the Schaumburg, IL North America HQ. This is a technical role that will support hybrid collaboration footprint including new MTR standards and boardroom support. As A/V Systems Engineer, you will be expected to deliver technical expertise to ensure a best-in-class user experience for ZNA hybrid conferencing. This role will support internal efforts to reduce external spend and implement new technology: Identify opportunities for pro-active service enhancements. Work with internal and external networks teams to ensure UC technology operates as designed (both usage and monitoring). Streamline the lifecycle of A/V incidents with support from A/V Manager Use technical programming skills to reduce reliance on external vendors Share industry knowledge including QSC, Crestron, and other niche topics to junior team members.

Requirements

Bachelor's degree and 3 or more years of experience in the information technology area
OR Zurich Cybersecurity Technician Apprentice, including Associate Degree and 4 or more years of experience in the information technology area
OR High School Diploma or Equivalent and 5 or more years of experience in the information technology area
AND MS Office experience
Knowledge of information technology operations

Nice To Haves

Strong analytical skills
Customer service experience
Strong verbal and written communication skills

Responsibilities

Identify and develop relationships with executive support staff to provide "white glove" executive support.
Conduct thorough pre-event checks including equipment functionality, connectivity, and content readiness; coordinate with stakeholders to ensure all technical requirements are met ahead of time.
Deliver prompt, on-site resolution of AV issues during live meetings or events when needed.
Ensure alignment to IP networking standards.
Troubleshoot signal paths across HDMI, SDI, USB-C, and Dante audio networks.
Organize and execute firmware update strategy across multiple locations for different types of hardware.
Support senior systems engineer and ensure knowledge transfer and training.
Execute remote support via cross-functional, non-technical resources when possible.
Create technical job aids to facilitate knowledge transfer to team members and collaboration partners.
Identify system enhancements or data points to support remote troubleshooting and support.
Support user education and adoption as necessary.
Aid Site Lead with program work in backup role.
Replace or install basic UC hardware items (monitors, cameras, microphones, etc)
Program and setup complex platforms like QSC and Crestron.
Pursue and maintain industry certifications - CTS, MS Teams, and Hardware specific training.
Demonstrate professional-grade A/V work and pride in ownership of collaboration spaces.