A/V Onsite Maintenance Technician

AVI-SPL • AZ

88d

About The Position

The Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. This position will generally work on customer sites and may deal with a construction site type of work environment.

Requirements

• Effectively communicate with employees, customers and colleagues
• Ability to use hand and power tools in a safe and efficient manner
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard
• Minimum of a High School Diploma or equivalent
• Must be flexible to work after hours and weekends when required
• Ability to regularly climb and work from ladders, lifting equipment, tools and materials
• Demonstrated ability to provide high-level support to director-level executives and above in a corporate setting, ensuring smooth and professional AV experiences
• Strong troubleshooting skills across various AV and networking systems, ensuring quick resolution of technical issues
• Committed to delivering exceptional customer service, with a focus on meeting the needs of corporate clients and stakeholders
• Proficient in setting up, configuring, and troubleshooting Crestron systems, ensuring reliable connectivity and performance
• Skilled in setting up, configuring, and troubleshooting networked devices, with experience in LAN/WAN
• Experience with Crestron, Poly, Biamp
• Familiarity with UC Platforms - Teams, Zoom, Webex

Nice To Haves

• Formal education in Electronics or related field preferred
• Preferred external training: AMX Intro to Networking for AV Professionals
• Crestron Professional Installation
• Exton AV Associate Certification
• AVIXA Quick Start to the Audio-Visual Industry
• AVIXA CTS General Certification
• Dante 1,2,3

Responsibilities

• Setup and breakdown of conference spaces to meet the customers event needs
• Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: ensuring that all technology works as designed and testing/repairing various hardware components
• Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans
• Responsible for job site documentation and providing client training on the AV Technology as needed
• Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing non-complex AV components, and video/audio recording support where applicable
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Setup, operate and troubleshoot various audio/video systems
• Travel to various job sites as required

Benefits

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees