A/R Student Financial Services Advisor

Drury University • Springfield, MO

126d

About The Position

The Accounts Receivable Advisor (Drury GO) is responsible for generating and processing statements, coordinating collection efforts, and serving as the primary contact for all Drury GO students. This role involves explaining charges, financial aid, loans, and their impact on billing to students. The advisor will administer Nelnet payment plans, review and mail/email statements, calculate refunds, and assist remote students with financial questions and issues. Additionally, the advisor collects tuition and other payments, enters and posts collected monies, and prepares daily bank deposits.

Requirements

• Possess a two-year degree in a related field and two years of related experience, or equivalent combination of education and experience.
• Ability to accurately type data.
• Ability to communicate effectively in person, on the phone, and in writing.
• Ability to interpret complex rules regarding payment policies and financial aid guidelines.
• Ability to maintain confidentiality of student financial status.
• Attention to detail for consistency in billing and accuracy of information.
• Excellent communication skills, including good grammar.
• Ability to use software (i.e., Jenzabar) for updating student accounts.
• Excellent math skills for calculating payment amounts and account balances.
• Ability to use Microsoft Office software, specifically Word and Excel.

Responsibilities

• Uses communication skills to explain balances due, payment options, and payment amounts to students.
• Receives and verifies monies collected from various sources.
• Bills multiple government and local agencies for students' semester costs.
• Issues Petty Cash Reimbursements and balances transactions.
• Uses queries in Jenzabar to apply flags and late fees to delinquent accounts.
• Creates spreadsheets to communicate past due student account information to satellite campuses.
• Processes refunds for Drury GO student groups and verifies enrollment hours.
• Generates and reviews statements for various Accounts Receivable types.
• Maintains records of correspondence connected to past due balances and prepares unpaid accounts for collection.
• Reviews Drury GO accounts for accuracy and maintains electronic student files.
• Processes change of status and other billing adjustments.
• Imports bookstore charges and enters journal entries.
• Pulls data for State and Federal reports concerning VA and third-party payments.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree