A/R Specialist (Remote Role)

Olaplex

9h • $60,000 - $70,000 • Remote

About The Position

The A/R Analyst is responsible for ensuring accurate and timely processing of collections/credits, account reconciliations, chargebacks (including disputes) and monitoring existing procedures to create and improve efficiencies.

Requirements

• 2+ year accounts receivable experience within the consumer products industry
• Experience with major ERP systems, NetSuite preferred
• Intermediate to advanced skills in Excel
• Proficiency in Google Suite of products (Drive, Email, Sheets, Calendar)
• Experience with enterprise messaging programs such Teams or Slack
• Experienced in Amazon/Ulta/Sephora/Sally specific deductions and dispute management
• Experience Amazon Vendor Central, or other large scale customer platforms
• Detail oriented with the ability to meet deadlines with a high degree of accuracy
• Excellent interpersonal skills
• Excellent written and verbal communication skills
• General knowledge of accounting principles and internal controls
• Ability to work independently
• Ability to work remotely successfully as well as be on camera in meetings
• Ability to work well within a team while also being a strong individual contributor
• Ability to be flexible in a fast-paced changing environment

Responsibilities

• Manage a portfolio of accounts, including customer outreach, resolution process development, account adjustments, reconciliations, and monthly reporting.
• Reconcile AR accounts to ensure all payments are properly accounted for.
• Create and manage the dispute resolution process, including the creation and use of a deduction tracker.
• Apply customer payments, in a timely and efficient manner - this may include retrieving the remittance advice from a customer portal, EDI platform, or email, reviewing and analyzing the remittance advice.
• Reconcile AR accounts to ensure all payments are accounted for and correctly posted
• Ability to manage Lockbox process
• Prepare customer statements and initiate collections.
• Review and actioning of the AR Aging to identify past-due receivables; engage with customers in courteous and professional manner while collecting past due balances and reconciling aged balances
• Prepare, analyze and report on AR Aging reports
• Understanding and analyzing customer chargebacks, their coding, and supporting documentation.
• Communicate directly with customers regarding delinquent payments, investigate discrepancies, and recommend resolutions for discrepancies and deductions.
• Create and use a Collection Tracker to report aged customer balances, collection activities, and successful collection results and be able to analyze and communicate collection activities to leadership
• Partner with Sales and Operations departments to ensure that chargebacks/deductions are properly coded, approved timely and to resolve billing disputes
• Assist with the quarterly and year-end audit by analyzing data and providing support documentation as requested by our external auditors
• Assist in the development of AR policies and procedures to improve operational efficiency and reduce days sales outstanding (DSO) and reduce margin loss from deductions.
• Proactively seek to improve existing processes and work with management to add efficiencies when possible
• Manage shared AR Inbox and Credit Inbox
• Exercise sound judgment and initiative in addressing complex AR aging challenges
• Assist AR Manager, Accounting, and Finance team with other ad-hoc projects as needed

Benefits

• Competitive compensation
• Work/Life Balance: Flexible paid time off, 11 paid holidays, and flexible work schedules
• Wellness: Company Contribution to Medical, Dental, and Vision Insurance for Employees and their Families, Company Paid Employee Life Insurance, Optional additional Life Insurance, and Short and Long-Term Disability Coverage Options
• Parental Leave: Up to 18 weeks for birthing-parents and up to 10 weeks for non-birthing new parents
• Financial Well-being: Roth and 401k plans: 100% match up to the first 4% and is immediately vested
• Professional Development Reimbursement Program: Career development is as important to us as we know it is to you!
• Products: Twenty (20) free products per year, plus a friends and family discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees