A/R Specialist

Axogen•Tampa, FL

1d•$20 - $25

About The Position

The Accounts Receivable (A/R) Specialist is responsible for ensuring timely collection of outstanding payments, resolving billing discrepancies, maintaining accurate customer account records, and collaborating with internal teams such as Sales, Customer Care, Contracts, Treasury, and Accounting. The A/R Specialist will play a key role in optimizing cash flow by proactively engaging with customers regarding overdue accounts, processing customer payments, and ensuring accurate application of payments within the company's accounting system.

Requirements

High School Diploma or equivalent, AA degree preferred
At least 2 years of accounts receivable experience
Familiarity with collections strategies and dispute
Proficient in Microsoft Office Outlook, Excel and Word
High degree of accuracy and attention to detail
Strong communication skills and ability to handle customer interactions
Ability to prioritize tasks, meet deadlines, and work independently or

Nice To Haves

Microsoft Dynamics Great Plains and/or Microsoft Dynamics 365 experience desired

Responsibilities

Monitor outstanding accounts and perform proactive collection activities to minimize delinquency for assigned regions/customers
Investigate and resolve payment variances, short pays, chargebacks, and customer
Maintain detailed documentation of customer interactions and collection
Assist with customer invoicing
Maintain customer billing contact
Partner with Sales, Customer Care, Contracts, Treasury, Accounting, and other internal departments to resolve billing or payment issues.
Escalate account credit hold status to appropriate internal contacts as
Contribute to process improvements and ensure compliance with internal
Support ad-hoc reporting, analysis, or projects as
Assist with audits by providing supporting documentation