A/R Resolution Specialist

Republic Services-posted 11 months ago
Remote • Phoenix, AZ
5,001-10,000 employees
Waste Management and Remediation Services
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With general direction, the A/R Resolution Specialist performs a variety of routine and non-routine accounts receivable related functions to ensure accurate billing and customer satisfaction. This role primarily entails responsibility for working with customer accounts where issues arise that necessitate further research to resolve the matter.

  • Serves as the escalation point for disputed charges, communicating with internal and external parties as necessary and taking measures to ensure account data is correct on a go-forward basis.
  • Researches and resolves non-routine billing questions and discrepancies. Following standard operating procedures, determines the appropriate adjustment codes, obtains required approvals, and enters adjustments into the source billing systems.
  • Strives for timely and accurate resolution and prepares correspondence to follow up with internal and external parties via telephone, email and/or fax.
  • Closes accounts for non-payment, ensuring container removals are scheduled where appropriate and container removal charges are assessed when allowed.
  • Recommends solutions or alternatives to improve customer satisfaction and meet customer needs.
  • Gathers and summarizes supplemental billing information to accommodate customer requirements.
  • Provides assistance to Collection and Credit Specialists and cultivates solid working relationships with customers, sales representatives and local field personnel.
  • Maintains knowledge of company policies, departmental procedures, and local billing requirements.
  • Performs other job-related duties as assigned or apparent.
  • Minimum of eighteen months related billing experience.
  • Directly related experience working with customers in a billing function in a service-based industry.
  • Comprehensive medical benefits coverage, dental plans and vision coverage.
  • Health care and dependent care spending accounts.
  • Short- and long-term disability.
  • Life insurance and accidental death & dismemberment insurance.
  • Employee and Family Assistance Program (EAP).
  • Employee discount programs.
  • Retirement plan with a generous company match.
  • Employee Stock Purchase Plan (ESPP).
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