A/R Collections Specialist

Madison Resources • Portsmouth, NH

414d • $47,840 - $49,920

About The Position

The Accounts Receivable Collections Specialist plays a crucial role in achieving the financial goals of Madison Resources by managing collections for an assigned client base. This position emphasizes customer service and relationship-building, requiring the specialist to communicate effectively with clients and customers, including C-Level executives, to resolve outstanding accounts receivable. The role is full-time and based in the Portsmouth office, with a standard Monday to Friday schedule.

Requirements

• Intermediate skill with Microsoft Office, particularly Outlook and Excel, is required.
• Excellent customer service skills and professional etiquette are essential.
• Ability to prioritize and handle multiple tasks in an organized manner.
• Capability to work independently with strong attention to detail and accuracy.
• Demonstrated communication, organizational, and follow-up skills are necessary.
• Collection experience is preferred but not required.
• A positive 'can-do' attitude, reliability, and a strong work ethic are required.

Nice To Haves

• Collection experience preferred, but not required.

Responsibilities

• Develop and maintain strong working relationships with clients and customers, including C-Level executives, to deliver exceptional customer service support.
• Act on behalf of clients when contacting customers for payment resolution, ensuring all communications are polite and professional.
• Follow and implement Madison's collections processes and procedures to ensure compliance and efficiency.
• Reduce delinquency for assigned accounts and identify issues contributing to account delinquency.
• Review current account status, obtain payment commitments, and document all relevant information in internal account systems.
• Responsible for customer reconciliations, processing credit memos, write-offs, refunds, and other necessary documentation to resolve outstanding cash issues.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Benefits

• 401(k)
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Management of Companies and Enterprises
• Education Level: No Education Listed