Unclassified

Stockman Bank • Miles City, MT

428d

About The Position

The Contact Center Specialist plays a crucial role in delivering exceptional customer service and operational support for Stockman Bank. This position involves assisting customers and bank employees with various banking functions, including online banking, debit cards, bill pay, and Zelle transfers, through multiple communication channels such as phone, chat, and email.

Requirements

• Demonstrated ability to provide high-quality customer service.
• Strong written and verbal communication skills.
• Good organizational skills and attention to detail.
• Ability to multi-task effectively in a fast-paced environment.
• Experience with Microsoft Office (Word, Excel, Outlook).
• Ability to learn and operate common office equipment such as copy machines and phone systems.
• Typing skills averaging 30 wpm.
• High School diploma or equivalency.
• Ability to work in a scheduled/structured environment.

Nice To Haves

• Previous banking experience.
• 1-2 years of customer service experience.
• Previous experience using ITI Software Programs.

Responsibilities

• Assist bank customers and employees with online banking and various banking functions via phone, chat, and email.
• Provide high-quality customer service and support for banking products and services.
• Navigate multiple computer programs to troubleshoot customer inquiries and issues.
• Maintain a professional and community-focused image of the bank during interactions.

What This Job Offers

• Job Type: Full-time
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: High school or GED