988 Nebraska Crisis Counselor

Boys Town • Omaha, NE

155d • $17 - $18

About The Position

Provides crisis counseling in response to inbound and outbound contacts and demonstrates proficient verbal and written communication whether by telephone, email, chat, text, or other forms of web-based or other electronic communication formats. Starting pay: $17.50/hr-18.50/hr (plus shift differential). Evening and Overnight schedules available.

Requirements

• Bachelor's degree in Social or Behavioral Sciences is required.
• Previous crisis intervention or hotline experience preferred.
• Minimum 21 years of age required.

Responsibilities

• Determines urgency and nature of contact and provides appropriate short term crisis counseling or resource information, problem solving techniques, and advice.
• Assesses immediate and long-term safety of the client to determine further actions; utilizes professional judgment to respond appropriately to situational needs.
• Assesses need of each client through basic counseling techniques such as questioning, paraphrasing, and reflective listening.
• Remains calm and objective during life-threatening situations, enlists support of senior staff as needed for difficult calls, and makes joint decisions about further action.
• Provides helpful information to clients, including parenting skills and problem solving, and walks client through steps so client arrives at a solution.
• Follows established procedures in handling each category of request and utilizes judgment within each situation.
• Provides referrals to clients whose needs are not within the scope of services.
• Documents details and information given within the course of the contact and provides reports as needed.

Benefits

• Reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location for employees and their dependents enrolled in medical benefits.
• Low to zero-dollar co-pays on certain maintenance drugs.
• No cost mental health visits to an in-network provider.
• Generous match on their 401K or 401K Roth account.
• Tuition assistance.
• Parenting resources from experts.
• Professional development opportunities within the organization.

What This Job Offers

• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees