988 Director

This position is open to current Colorado residents only. Opt in below to receive text message updates on CDHS recruiting events! CDHSCareers Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details! This is a hybrid position predominantly telework, in the office as needed. 8-5 Monday through Friday Please note: These working arrangements are subject to change based on BHA's business needs. About this Unit: The Behavioral Health Administration (BHA) is a permanent entity responsible for leading and promoting the state's behavioral health priorities, including efforts across agencies, creating shared goals, improving collaboration, and driving accountability and transparency. BHA provides oversight and coordinates service standards across the hundreds of behavioral health programs that currently exist under multiple state agencies and the Judicial Branch. BHA works to ensure the recommendations that resulted from the work of the Behavioral Health Task Force (BHTF) and multiple ancillary projects evolving out of the work of the BHTF are honored and implemented, to ensure and meet our vision of having a comprehensive, equitable, effective continuum of behavioral health services that meets the needs of all Coloradans. BHA is responsible for policy development, service provision and coordination, program monitoring and evaluation, and administrative oversight of the public behavioral health system. BHA funds, supports, and monitors numerous mental health and substance abuse community programs and providers, and reviews and designates the State's 27-65 providers, and licenses substance use disorder service providers. BHA executes the State's federal responsibilities as the State Mental Health Authority and the State Substance Abuse Authority to administer federal mental health and substance abuse block grant funds. In 2021-22 the Colorado Legislature created a new suicide prevention 988 hotline and crisis response services with a new business enterprise structure that the Behavioral Health Administration supports with its finance and contract functional areas.  The bill requires the Department to implement the 988 crisis hotline enterprise. The enterprise is and operates as a government-owned business within the Department of Human Services for the business purpose of imposing cell phone charges and utilizing the charges' revenue to fund the 988 crisis hotline and provide crisis outreach, stabilization, and acute care to individuals calling the 988 crisis hotline.  About this Position: Duties: Program Management * Programmatic oversight and responsibility for all subcontracts developed under the Cooperative Agreement of the 988 Hotline Services, totaling approximately $4 million per year * Oversee all contact center services provided by the 988 Lifeline contact center, including 988 Colorado Mental Health Line, community training, grief support services, and suicide awareness.  Ensures services meet community needs and agency/services are strategically positioned for growth and service delivery.  Continuously assesses the services in context with the needs of the community.  Makes recommendations to the 988 Crisis Hotline Enterprise Board of Directors toward improving current services and establishing new initiatives. * Provide direction for training on Crisis and Suicide prevention to  988  staff * Serve as a resource to the media regarding suicide and suicide prevention.    * Provide oversight to the contracts between the 988 Crisis Hotline Enterprise and service providers  * Submit information about the usage of the 988 Colorado Mental Health Line and services provided to the Federal Substance and Mental Health Services Administration and information about the expenditures of the 988 crisis hotline cash fund to the Federal Communication Commission. * Report progress on the implementation of the 988 Colorado Mental Health Line, including the usage of the 988 hotline, the services provided, and the deposits and expenditures from the 988 crisis hotline cash fund as part of its State Measurement for Accountable, Responsive, and Transparent (SMART) Government Act required by statute. * Develop collaborative working relationships with Colorado's 988 Lifeline contact center, behavioral health administrative service organizations, and Public Services Answering Points (PSAPs) to promote awareness and interoperability of 988, crisis services, and emergency response.   * Represent and present 988 matters to external stakeholders including the media, legislature, governor's office, and other stakeholders  * Lead negotiations for 988 contracts/activities with a comprehensive understanding of programmatic, financial, legislative, and other applicable requirements. * Work closely with the 988 board to assess and address issues affecting 988 programmatic activities.  * Interface and collaborate with executive leaders of various state agencies, including but not limited to BHA, OSP, and HCPF * Oversee, monitor, and provide executive-level analysis of the 988 cash-fund revenue and spending.   Grant/Contract Management SAMHSA Grant Management: This position has the responsibility for the implementation of the 988 State and Territory Improvement Cooperative Agreement issued by the U/S Department of Health and Human Services, Substance Abuse and Mental Health Services Administration (SAMHSA).  Provide oversight of employees conducting the following:  * Responsible for prompt submission of all SAMHSA deliverables and reports  * Implementation of Cooperative agreement issued by the U.S. Department of Health and Human Services, Substance Abuse and Mental Health Services Administration * Programmatic oversight and responsibility for all subcontracts developed under this Cooperative Agreement totaling approximately $4 million per year * Oversee all grant activities, develop and oversee scopes of work for vendors, direct project activities, coordinate work between vendors, submit grant deliverables, and maintain compliance in all grant-funded activities * Works with BHA Fiscal/Contract staff to ensure contractual and administrative elements are properly implemented and monitored including the 988 Lifeline and the BHA Colorado Crisis Line contracts as well as additional contracts entered into by the 988 Board related to data monitoring, marketing, etc. * Interacts closely with agency leadership to facilitate agency-wide cooperation, coordination, and communication.  * Oversees  the financial management of 988 contracts * Responsible for the promotion and marketing of the 988 Colorado Mental Health Line Supervision and Team Management This position supervises a growing team to support the 988 enterprise board:  * Directly supervise 988 funded BHA FTEs including but not limited to the 988 Enterprise & Crisis Line Program Manager, 988 Contracts Administrator, 988 Marketing and Outreach Specialist, 988 Contract Monitor, and the 988 Program Assistant.  * Directly supervise 2 SAMHSA-funded BHA FTEs, including the 988 SAMHSA Project Director and 988 SAMHSA 988/911 Project Coordinator.   * Supervisor duties include timekeeping and leave requests for all subordinates as well as performance management both informal in regular supervision meetings and formal through the creation and review of the State of Colorado Performance Management Plan. * Oversees daily operations of the 988 team, providing direction for program strategies and efficiencies, compliance, and quality assurance. * Oversees staff management, including hiring, training, scheduling, supervising, and evaluation of employee performance.  When required, institute disciplinary action and recommend termination to the administration.  * Provides support and guidance to staff.  Foster a positive working relationship with the staff and BHA.  * Ensures staff communication is open and consistent.  * Oversees staff adherence to policies and procedures and that competencies are maintained and exceeded.  * Ensures that processes are in place, along with support as needed, for debriefing and supporting staff.   Other duties as assigned. Experience and/or Education Experience Only: Nine (9) years of relevant experience in an occupation related to the work assigned to this position OR Education and Experience: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to nine (9) years Preferred Qualifications: * 5 - 8 years of administrative supervisory experience   * 5 years of experience providing behavioral health services  * This position has prior supervision experience including performance management of subordinates and  as experience with matrixed government. * Prior experience managing a government unit or government division  * Demonstrated experience with handling crisis and suicide situations      * Knowledge of suicide research  Program development, data, and performance management experience  * Passion for the mission and philosophy of the Helpline Center  * Ability to build strong teams to meet performance goals   * Excellent oral and written communication skills   Conditions of Employment: * This position travels throughout Colorado to meet with community members/partners. * This is a hybrid position, predominantly telework, in the office as needed. * Standard Background - Name check, TRAILS, CMS, and JBITS * Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position.  Absent extraordinary circumstances, prior disciplinary termination, or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS. APPEAL RIGHTS: If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgment of the department's action. For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules. A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. How to Apply   The Assessment Process   For additional recruiting questions, please contact [email protected] About Us:  If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer: * Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans * Medical and dental health plans * Employer supplemented Health Savings Account * Paid life insurance * Short- and long-term disability coverage * 11 paid holidays per year plus vacation and sick leave * BenefitHub state employee discount program * Employee Wellness program MotivateMe * Excellent work-life programs, such as flexible schedules, training and more * Remote work arrangements for eligible positions * Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs.   Our Values: We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans. Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement. We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado. Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public. We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy. Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.   We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.  ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at  [email protected] or call 1-800-929-0791. ~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~