988 Crisis Line Specialist - Hybrid

Grassroots Crisis Intervention Center • Columbia, MD

409d • $50,960 - $50,960 • Remote

About The Position

The 988 Care Control Specialist - Hybrid position is responsible for answering crisis line calls, providing crisis counseling, and conducting housing assessments for individuals in need. This role involves offering emotional support, de-escalation, and resource connection to help individuals regain safety and access ongoing treatment services. The position requires excellent communication skills and the ability to work in a high-stress environment, providing support to callers and walk-in clients while adhering to crisis intervention standards.

Requirements

• Bachelor's Degree in Social Work or a related mental health field with a minimum of 120 college credits.
• One year of community mental health experience or lived experience is preferred.
• Crisis Worker Certification preferred, with a requirement to complete it within 12 months of hire.
• Proficient computer skills, particularly with Microsoft Products.
• Strong communication skills, both oral and written.

Nice To Haves

• Crisis intervention training or certification.
• Experience in a call center environment.
• Knowledge of local and statewide community resources.

Responsibilities

• Answer multiple crisis line calls and provide crisis counseling to clients.
• Conduct housing assessments for eviction prevention and shelter requests.
• Provide emotional support and crisis de-escalation to callers.
• Schedule appointments and complete warm hand-offs for callers in need of further assistance.
• Follow up with clients to ensure their needs are being met and provide ongoing support.
• Document all calls and interactions thoroughly and accurately in the electronic system.
• Participate in supervision and debriefing sessions as required.
• Maintain cleanliness and organization of the Care Control Operations Room and lobby areas.
• Assist in training new Care Control staff and participate in team meetings.

Benefits

• 403(b) matching
• Health insurance
• Dental insurance
• Paid time off
• Employee assistance program
• Vision insurance
• Professional development assistance
• Life insurance
• Retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: Bachelor's degree