988 Crisis Call Specialist Swing & Grave yard Shift
About The Position
The 988 Crisis Call Specialist provides high-quality crisis intervention and emotional support to individuals contacting the 988 Suicide & Crisis Lifeline via phone, online chat, and SMS text. This fully remote role requires strong communication skills, sound judgment, and the ability to work independently while remaining connected to a supportive clinical team. Swing and Graveyard shifts are ideal for professionals who are confident, focused, and compassionate during quieter but often more intense hours. Swing Shifts: Late afternoon through evening Graveyard Shifts: Overnight, including weekends and holidays These shifts offer consistent scheduling and are well-suited for candidates who prefer non-traditional hours and fewer daytime distractions.
Requirements
- High School Diploma or GED plus four (4) years of full-time behavioral health experience OR an equivalent combination of education and experience
- Strong verbal and written communication skills
- Ability to multitask across multiple software platforms
- Comfort working independently during evening or overnight hours
- Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.
- High-speed wired internet connection (no hotspots or cellular)
- Smartphone capable of Microsoft Multi-Factor Authentication (MFA)
- Quiet, confidential workspace
- Ability to remain seated/standing and focused for extended periods while managing multiple systems
Nice To Haves
- Crisis intervention or contact center experience
- Experience in suicide prevention, mental health, or substance use services
- Knowledge of local or state public mental health systems
Responsibilities
- Respond to 988 calls, or chats and texts, with empathy and professionalism
- Conduct suicide and behavioral health risk assessments
- De-escalate high-intensity situations using evidence-based practices
- Collaborate with on-shift clinicians when elevated risk is identified
- Create safety and action plans with callers
- Provide referrals and connections to community resources
- Complete accurate and timely documentation
- Maintain confidentiality and adhere to all program and organizational protocols
Benefits
- Union-represented position with stability and support
- Comprehensive training and clinical supervision
- Fully remote work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
