911 Telecommunicator

City of Naperville, IL • Naperville, IL

356d

About The Position

The City of Naperville's Police Department seeks full-time 911 Telecommunicators to work in our Emergency Communications Center to receive and evaluate 911 and non-emergency calls for service for Police, Fire, Emergency Medical Service (EMS) and other assistance; triage and prioritize those requests for service to the public in life-safety situations; and dispatch and coordinate appropriate responses to high-risk, high-stress operations. The telecommunicator training program is a minimum of 28 weeks in duration, starting with a three-week introductory period in a classroom setting, followed by on-the-job training from different certified trainers on each of the 3 shifts. Upon successful completion of training, the newly-hired telecommunicator will be assigned to a shift. Uniforms are supplied after training. Days off are rotating. This is a Union position.

Requirements

• High school diploma or equivalent.
• At least one year of experience in a job affording contact with the public.
• Ability to maintain composure and use sound judgement in high-stress situations while handling various responsibilities simultaneously.

Nice To Haves

• Previous experience in receiving and processing calls and/or dispatching in a law enforcement or fire agency environment.
• Familiarity with computer-aided dispatch (CAD).
• An associate's degree.

Responsibilities

• Receive and evaluate 911 and non-emergency calls for service for Police, Fire, EMS, and other assistance.
• Triage and prioritize requests for service to the public in life-safety situations.
• Provide safety/life-saving instructions.
• Dispatch and coordinate appropriate responses to high-risk, high-stress operations.
• Maintain contact with response units.
• Enter and maintain warrants and hot files in state/federal law enforcement databases.
• Monitor alarms and other ancillary systems.
• Perform a variety of general support duties related to public safety communications.

Benefits

• Collaborative working environment.
• Forward-looking leadership team.
• Competitive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees