911 Telecommunicator I (2-hr Pre-skills Test required)

City of Rogers (AR) • Rogers, AR

106d

About The Position

The dispatch center operates 365 days a year, 24 hours a day. The applicant must be able to work all shifts, type 40 wpm, pass a complete background check, and polygraph examination. Must have strong multi-tasking skills; we use multiple computers, multiple computer based programs, and multiple display monitors to perform a variety of job functions. A 2-hour Pre-Test will be administered to all qualified candidates. No experience necessary; all training provided. High School Diploma/GED.

Requirements

• High School Diploma or GED.
• Ability to type 40 wpm.
• Ability to pass a complete background check and polygraph examination.
• Strong multi-tasking skills.
• Mental alertness and adaptability to office and field area work routines.
• Ability to effectively communicate information and respond to questions in person-to-person and small group situations.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists.

Nice To Haves

• Public safety communications knowledge is preferred, but not required.

Responsibilities

• Answers and responds appropriately to incoming public assistance and 911 emergency calls from the general public, private alarm companies, etc.
• Determines, calmly and effectively, critical information for processing a call, including establishing the nature of the incident.
• Enters and codes information into the computer while simultaneously receiving information from the caller.
• Determines what agencies need to respond to an incident, and operates dispatching equipment to dispatch fire or police vehicles and personnel.
• Interfaces with the ACIC system in order to input data and obtain information on driver's licenses, vehicle registrations, 'wants and warrants', etc.
• Sets priority of calls based on policy and nature of incident.
• Maintains the current status of personnel and equipment already out on calls while dispatching.
• Secures the assistance of other agencies as needed.
• Stays current on specific crime problems, unusual fire and police field operations, etc.
• Reads and interprets a variety of resource material, procedural manuals, etc.
• Utilizes appropriate equipment necessary to perform job duties such as computer, two-way radio, as well as related dispatch and recording equipment.
• Conducts minor tests and inspections on equipment.
• Performs minor office functions such as filing, copying and sorting.
• Performs any other related duties as required or assigned.

Benefits

• All training provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 101-250 employees