911 Public Safety Dispatcher

Lake County Emergency Communication • Crown Point, IN

396d • $42,640 - $58,240

About The Position

The Public Safety Dispatcher is responsible for providing high-quality service to the citizens and public safety agencies of Lake County, Indiana. This role involves monitoring and processing emergency and non-emergency calls, dispatching appropriate response units, and ensuring efficient communication between public safety responders. The dispatcher must operate various communication systems and maintain accurate records while managing high-pressure situations effectively.

Requirements

• Must be a citizen of the USA.
• Must be at least 18 years of age.
• High school diploma or GED required.
• No felony charges on record.
• Touch typing skills of at least 35 wpm.
• Pass a background investigation.
• Ability to obtain certifications in specialized areas such as IDACS, CPR, EMD, EFD, and EPD.
• Strong customer service background and multitasking skills preferred.
• Previous public safety dispatching experience is desirable.

Nice To Haves

• Knowledge of street locations and common places in Lake County, Indiana.
• Ability to read maps for accurate dispatching.
• Ability to learn the operation of Communications Center equipment and systems.
• Ability to communicate clearly and effectively, both orally and in writing.

Responsibilities

• Operate all radio consoles and ancillary equipment to provide command and support information to public safety responders.
• Dispatch law enforcement and fire personnel according to established policies and procedures.
• Track and document the current status of personnel and equipment dispatched.
• Answer incoming emergency calls for service, obtaining required information for a safe response, and entering data into the Computer Aided Dispatch (CAD) System.
• Handle non-emergency and administrative calls, responding to requests for information or making referrals as appropriate.
• Operate the Lake County IDACS computer system to support authorized public safety personnel and agencies.
• Enter wanted/missing persons and stolen articles into the record system, and assist in warrant validation.
• Provide self-help pre-arrival instructions to callers based on established priority dispatch protocols.
• Maintain various forms, logs, and dispatch-related information according to established procedures.
• Participate in special projects and assignments related to the mission operations of the Center.

Benefits

• Full-time position with competitive pay ranging from $20.50 to $28.00 per hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED