911 Police, Fire & EMS Dispatcher

Brown County • Green Bay, WI

406d • $49,525 - $64,584

About The Position

The 911 Dispatcher position at Brown County Public Safety Communications involves responding to emergency and non-emergency calls, operating radio dispatch systems, and ensuring accurate data transmission. The role is critical in supporting public safety and requires individuals who can handle stressful situations with calmness and integrity. The position offers extensive training and opportunities for career advancement based on performance and experience.

Requirements

• High School Diploma or GED equivalent.
• Pass the Biddle Criti-Call Dispatch Test administered by Brown County.
• Complete an accredited and approved online or in-resident certificate course within the first year of employment.
• Current Transactional Information Management Enforcement (T.I.M.E.) State certification or ability to secure and maintain within the first year of employment.
• CPR certified or ability to secure and maintain certification within the first year of employment.
• Certified for Emergency Medical Dispatch or ability to secure and maintain certification within the first year of employment.

Nice To Haves

• Previous dispatch experience may be eligible for a higher pay rate.
• Knowledge of area geography and community events.

Responsibilities

• Answers and routes telephone calls and messages of emergency and non-emergency nature to the proper public service agency.
• Operates at least one radio dispatch position.
• Utilizes data input procedure on multiple keyboard terminals to assure data is properly transmitted to the computer.
• Completes electronic incident forms.
• Maintains documentation of all communications transmitted and received by radio into electronic databases.
• Assures proper routing of incident information through geographic knowledge of the county.
• Verifies on visual screen (video display terminal) with call incident information to assure data was correctly transmitted.
• Maintains records and data in accordance with departmental rules.
• Routes, transmits and interprets teletype messages.
• Testifies at adjudication hearings as necessary.
• Performs related functions as assigned.

Benefits

• $200 bonus for successful hires.
• Extensive training program and certifications provided by Brown County.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED