911 Entry Level Dispatcher

City of Fort Wayne•Fort Wayne, IN

About The Position

911 Entry Level Dispatcher Shifts: A: 7:00 A.M. – 3:00 P.M. | B: 3:00 P.M. – 11:00 P.M. | C: 11:00 P.M. – 7:00 A.M. Are you calm under pressure, detail-oriented, and ready to play a critical role in emergency response-answering 911 calls, coordinating first responders, and helping keep Fort Wayne and Allen County safe? What You'll Do Learn and perform emergency and non-emergency dispatching for police, fire, and EMS. Take 911 calls, evaluate emergencies, and provide critical information to first responders. Operate and maintain communications equipment while documenting all activities accurately.

Requirements

High school diploma or GED (or equivalent combination of experience and education)
Must pass keyboarding test (minimum 45 WPM)
Ability to quickly assess emergency situations and extract key information
Calm, professional, and detail-oriented with strong communication skills

Nice To Haves

Knowledge of law enforcement, fire, and EMS operations
Proficient in computers, radios, and office equipment
Ability to read maps and use emergency codes effectively

Responsibilities

Answer 911 and non-emergency calls for service
Dispatch Police, Fire, and EMS in Fort Wayne and Allen County
Collect and report critical information during high-stress situations
Use NCIC, IDACS, and Spillman databases for warrants, license checks, and officer support
Communicate clearly and calmly with staff, emergency responders, and the public

Benefits

Receive structured classroom and on-the-job training to grow in your role
Work a meaningful job that directly impacts community safety
Opportunities to progress through four levels of dispatcher proficiency
Join a collaborative, mission-driven team in a critical public safety department
Equal Opportunity Employer

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume