911 Emergency Communications Training Coordinator

Saline County • Benton, AR

4d • Onsite

About The Position

This position serves as a department trainer for new personnel and training coordinator for all Emergency Services Personnel for all job tasks associated with initiating emergency responses to include answering emergency and non-emergency calls, providing life-saving instructions, responding to and dispatching public safety personnel as well as serves as recruitment coordinator. Serve as Public Safety Dispatcher when needed.

Requirements

• High School Diploma or General Educational Development certificate (GED) with knowledge of a specialized field (however acquired) such as emergency medical dispatch, emergency communications, strong computer/typing skills as well as the ability to multitask with 5 years related experience and/or training, and 3 years related management experience, or equivalent combination of education and experience. Management experience need not be in supervision of employees but in planning, executing and tracking projects to meet deadlines and goals.
• Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence. ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, public and other employees of the organization. ability to read, analyze, and understand general business/company related articles and professional journals; ability to speak effectively before groups of customers or employees.
• Valid Arkansas Driver's License
• Incident Command system IS-100 /200 /700 /800
• Hazardous material awareness certification.
• ACIC Advanced Certification
• FEMA 100,141, 200, 242, 700, 800, and 1200 Course
• Priority Dispatch Emergency Telecommunicator Course
• APCO Law Enforcement Course
• APCO Fire Service Course
• APCO Communications Training Officer Course
• Priority Dispatch Emergency Medical Dispatch Court
• Arkansas Smart911 PSAP Console Training
• MCDR-2 Missing Children
• Equature Communications Center Liability Course
• CPR Course
• APCO Supervisor Course
• Equature Communications Center Supervisor Course
• Knowledge of Saline County Emergency Communications procedures and directives, the Saline County Emergency Communications Policy and Procedure Manual.
• General office skills such as filing, typing, copying, composing correspondence, etc.
• Organizational skills. Must have the ability to organize multiple working items in a matter that is efficient, understandable to others, and usable at an operation level.
• Evaluations skills. Ability to evaluate performance and progress of trainees compared to standards to assess the need for remediation or additional training.
• Ability to multitask and complete multiple time-life critical tasks simultaneously.
• Team dynamics. Ability to work as part of a cohesive unit consisting of disparate personalities, levels of experience, and skill toward a common goal.
• Excellent Typing Skills.
• Skill in customer service.
• Ability to control emotions in a high stress environment.
• Excellent attention to detail.
• Knowledge of NCIC/ACIC standards and regulations.
• Knowledge of computers and related software programs.
• Skills in creating, understanding, and interpreting written language.
• Skill in verbal communications and interpersonal relations; ability to provide information in a matter that is conducive to adult learning.
• Skills in prioritizing and decision making.

Nice To Haves

• APCO Public Safety Telecommunicator or equivalent, APCO Agency Instructor or equivalent, APCO Law Enforcement Communications, Fire Communications, Certified Training Officer (CTO) Certification.

Responsibilities

• Coordinates training for dispatchers in training with Communication Training Officers (CTO).
• Responsible for the training of new 911 Communications Dispatchers in correct call taking protocol, dispatching procedures and operation of equipment.
• Completes and review daily observation reports to record and review training progress.
• Monitors/reviews work of Public Safety Dispatchers in training during all phase of training.
• Completes reports for training, coordinates or performs remedial training when needed.
• Coordinates in-service and continued education training for Emergency Service Personnel, maintains training records and recertification certificates for Emergency Services Personnel.
• Serves as Public Safety Dispatcher: receives calls by telephone or radio; determines the nature and seriousness of the situation and obtains the necessary information from the caller.
• Recruitment: attends job fairs; works with other departments and agencies to attract suitable candidates for open job positions.
• Perform any other related duties as required or assigned.

Benefits

• This position work schedule is Monday/Friday, 8 AM to 4:30 PM with some evenings required depending upon the workload, with paid holidays off.
• Bilingual pay of $2,080 is available once proficiency has been established.
• Group health, dental and life insurance is paid by the County for the employee’s coverage provided the employee obtain a wellness check within designated timeframe.
• For employee retirement, the County contributes 15.32% per pay period of the employee’s gross towards the employee’s retirement through the Arkansas Public Employees’ Retirement System.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED