911 Dispatcher

Isabella County Sheriffs Office / Isabella County Jail • Mount Pleasant, MI

437d • $31,200 - $52,000

About The Position

The 911 Dispatcher position at Isabella County Central Dispatch is a full-time role responsible for providing critical support to the community 24/7. The dispatcher gathers essential information to effectively organize and dispatch the appropriate emergency services, including fire, rescue, ambulance, and police agencies. This role is vital in ensuring timely and accurate responses to emergencies, making it a key component of public safety.

Requirements

• High School diploma or equivalent.
• Some experience operating a multiline telephone system and multi-frequency radios.
• Any equivalent combination of training, education, and experience that provides the required skills.

Nice To Haves

• Emergency Medical Dispatching Certification.
• Cardiopulmonary Resuscitation Certification.
• Law Enforcement Identification Network Certification.
• 40 hour Basic Telecommunicator Certification.
• 40 hour Advanced Telecommunicator Certification.

Responsibilities

• Receives calls for emergency police, fire, and ambulance services, collecting necessary information on location, nature of incident, and status.
• Determines the priority of the call and which agency should respond, including whether multiple units are needed.
• Operates radio equipment to dispatch appropriate units by priority and availability, using various radio frequencies.
• Keeps callers on the phone to provide status updates and pre-arrival instructions for medical situations.
• Monitors and logs the movement of all officers, maintaining awareness of their location and call logs.
• Assists law enforcement personnel by making calls to obtain information and contacting utility companies and support services.
• Operates a LEIN computer terminal to obtain and relay information to officers in the field.
• Answers non-emergency calls, responds to inquiries, directs calls, and takes messages.
• Operates a Computer Aided Dispatch system and performs searches for requested information.
• Performs clerical support tasks, including typing, filing, and completing documents.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• MERS Defined Contribution Retirement Plan
• MERS 457 Supplemental Retirement Savings Program
• Night shift premium
• 11 paid holidays
• Paid vacation and sick leave bi-weekly
• Personal time off on anniversary date

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: High school or GED