911 Dispatcher - Full-Time

Milwaukee County • Milwaukee, WI

389d • $50,648 - $64,459

About The Position

The 911 Dispatcher is responsible for managing emergency communications by operating a multi-channel radio console and multi-line telephone system. This role involves dispatching fire, law enforcement, and medical emergencies to appropriate agencies while maintaining accurate records and ensuring public safety in a high-pressure environment.

Requirements

• High school diploma or GED equivalent.
• Current Wisconsin Driver's License.
• At least one year of experience with high intensity radio and/or multi-line phone systems.
• Ability to pass a criminal background check, including a drug test.
• Intermediate knowledge of Microsoft Word and Excel.
• Ability to work on holidays and weekends.

Nice To Haves

• Technical training in Police/Fire Emergency Medical Services (EMS) dispatching and radio communications.
• Experience in receiving and resolving complaints or substantial responsibility for giving information.
• Experience in emergency service dispatching and radio communication.

Responsibilities

• Efficiently operate the 911 emergency answering phone system and answer all incoming emergency and administrative calls.
• Create and maintain generated incidents in Computer Aided Dispatch (CAD) for all incoming calls.
• Perform all call notifications, maintain highway log, and monitor entrance points and alarm systems.
• Operate the Computer Aided Dispatch (CAD) and radio system to provide prompt dispatching of MCSO freeway squads.
• Query TIME system for warrants and send notifications about these warrants to other County departments and agencies.
• Input, update, request, transmit, and query information from various sources to maintain accurate records.
• Disseminate information on vehicle, driver license, criminal history, and other articles via local, state, and national computer networks.
• Monitor TTY's, forward to proper authorities, and maintain accurate outgoing TTY log.
• Monitor all DOT traffic cameras and assist law enforcement agencies by reporting site pictures for information dissemination.
• Ensure that 90% of all incoming calls are answered within 10 seconds and priority 1 incidents are dispatched within 90 seconds.
• Login to all programs daily and send weekly Everbridge test messages.
• Monitor duress alarms for County buildings and dispatch law enforcement to alarms as necessary.
• Disseminate emergency notification messages via Everbridge and make emergency notifications to appropriate Command Staff.
• Receive NAWAS, state, and federal defense calls and relay information to appropriate agencies.

Benefits

• Competitive salary ranging from $24.35 to $30.99 per hour.
• Equal Opportunity Employer with a commitment to diversity and inclusion.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED