911 Communications Specialist (911 Emergency Dispatch)

Greenwood Village•Greenwood Village, CO

21h•$29 - $41•Onsite

About The Position

As a 911 Communications Specialist, you will play an integral role in ensuring a safe and secure community by the efficient handling of emergency and non-emergency calls and to provide Police Officers with detailed information pertaining to the call for service via radio or telephone. 911 Communications Specialists are responsible for call taking, dispatching police officers, and handling many administrative responsibilities while upholding high standards of customer service. The Greenwood Village city government exists to make a difference in the lives of those in the community. As an outcome-based organization, an emphasis is placed on providing exceptional customer service and providing a high quality of life for the people who live, work and play in the Village. We act with integrity. We embrace an ownership mindset. We build relationships. As a municipal organization, Greenwood Village is an emergency provider of services. Some emergency situations, including weather-related emergencies, may necessitate Greenwood Village employees to assist in areas of work that may not be directly related to the employee’s specific job function, but which will be within the physical capabilities, training, and skills of the employee. The purpose of this position is to provide citizens with quick, efficient handling of emergency and non-emergency calls and to provide Police Officers with detailed information pertaining to the call for service via radio or telephone to ensure a safe and secure community. 911 Communications Specialists are responsible for call taking, dispatching Police Officers, and handling many administrative responsibilities while upholding high standards of customer service.

Requirements

No previous experience in 911 or emergency services is required. All training is provided.
Candidates are required to have a high school diploma or GED.
Candidates must be able to obtain CCIC/NCIC Certification through the Colorado Bureau of Investigation within 6 months of hire with renewal every year.
Candidates must be 18 years old.
Must be able to obtain CCIC/NCIC Certification through the Colorado Bureau of Investigation within 6 months of hire with renewal every year.
Must be 18 years old.
Possession of, or ability to obtain, an appropriate, valid driver’s license and a driving record satisfactory to obtain coverage by the City’s insurance carrier.

Responsibilities

Answer 911 and non-emergency calls
Dispatch police officers to criminal and civil situations
Monitor radio traffic, fulfill officers' requests and perform administrative tasks
Process call information in CAD and utilize additional systems to obtain and store information
Use CCIC/NCIC database to obtain information for police officers