911 Accuracy Coordinator

Intrado Life & Safety, Inc. • Longmont, CO

24d • $16 - $18

About The Position

Intrado is looking to hire a 911 Accuracy Coordinator in Longmont, CO to join our Life & Safety business segment.

Requirements

• High school diploma or GED required
• Minimum two years clerical, data entry or customer service experience required
• Basic knowledge of MS Word, Excel, and Outlook required

Nice To Haves

• Experience in a public safety or 9-1-1 industry environment preferred

Responsibilities

• Responsible for address validation and ensuring accuracy for our VoIP (Voice Over IP) Services by data entering information in accordance with established departmental procedures
• Perform data preparation for call routing ensuring 100% accuracy
• Serve as the point of contact for all Public Safety Answering Points (PSAPs) making follow-up calls, as necessary
• Prepare and distribute a variety of reports as requested by supervisor
• Establish a good working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided

Benefits

• medical, dental, vision, life and disability coverage
• paid time off
• a 401(k) retirement plan
• paid parental leave
• access to a robust library of personal and professional training resources
• employee discounts
• critical illness
• hospital indemnity
• access to legal support
• pet insurance
• identity theft protection
• an EAP (Employee Assistance Program) that includes free mental health resources/support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees