9-1-1 Telecommunicator Trainee #0559 - Hamilton County 911
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About The Position
Under close supervision of the Emergency Communications District (ECD) training and supervisory personnel, acquires the skills, training, and certifications necessary to receive, process, and coordinate responses to requests for emergency and non-emergency calls received via telephone (wired, wireless, VoIP), text messages, wireless personal safety alerts, device-to-device interfaces, and other means from persons in need of assistance. Accurately obtains vital call information, enters call for and/or deploys emergency resources all within time parameters established by national standards. Maintains contact with, responds to and supports public safety-first responders via radio or other wireless means. Obtains additional post-dispatch information from callers and/or provides critical pre-arrival instructions oftentimes in stressful, life-altering situations. This position requires weekend, shift work, and incumbent is subject to emergency recalls to duty and mandatory overtime as needed.
