9-1-1 Telecommunicator 1 FT (5 vacancies)

Lancaster County•Manheim, PA

1d•Onsite

About The Position

Learns the basic skills necessary to become functional in the skills of a call taker. Since this is a position of learning, an employee in this class may not remain in this position beyond their first year of employment. The employee must progress to a 9-1-1 Telecommunicator II. Working for Lancaster County offers not just a job, but a chance to thrive both professionally and personally. The benefits package for full-time employees, including paid time off, health insurance and flexible healthcare plans, ensures that you feel valued and supported in your role. With employee assistance program, tuition reimbursement and more, you'll have the resources you need to provide excellent service to the 550,000 residents of Lancaster County. With 1,600 full-time employees and 300 part-time employees spread across 40 departments, there are plenty of opportunities for growth and development within the county. Whether you're interested in human services, public safety, administration, or any other field, there's a place for you to make a difference and advance your career. Lancaster County itself is a vibrant and diverse community, offering something for everyone. From the peaceful farmland to the bustling city and towns, there's always something new to discover. Whether it's exploring farmers markets, enjoying local cuisine, or immersing yourself in the rich history of the area, Lancaster County has endless opportunities for you and your family to learn, explore, and enjoy. Joining the team at Lancaster County means becoming part of a community dedicated to maintaining and improving this wonderful place we call home.

Requirements

High School diploma or equivalent.
Project a positive image by being supportive and cooperative with LCWC Staff, public safety personnel, public officials, news media, and the general public at all times.
Must be able to provide your own transportation to meetings, trainings, appointments and be able to access those locations with reasonable accommodations.
Participates in continuing educational activities and meetings outside of normal business hours, as required.
Employee must be able to adapt to an ever-changing, fast-paced, multi-tasking work environment, and must be able to talk out differences and express opinions with co-workers and management staff.
Maintains regular and predicable attendance in accordance with LCWC Employee Handbook Section 9.3.
Responsible for learning the operation of the telephone system and insuring that a call can be properly received, transferred, and traced.
The ability to exhibit strong teamwork while maintaining effective working relationships with co-workers, general public and emergency service providers.
The ability to grasp instructions.
Sound knowledge of emergency service station identifiers, and their locations.
Sound knowledge of geographic locations within the county including fringe areas of bordering counties.
Must successfully obtain the following certifications and re-certifications as needed; CLEAN, CPR, JNET, PEMA Approved Protocols, NCMEC, FEMA, IS-100, and 700, Basic Telecommunicator.
Must pass a 25 wpm typing test and a skill-based test.

Responsibilities

Efficiently operates the computer systems, telephone systems, and radio equipment in a timely manner while working in a fast-paced, multi-tasking environment.
Efficiently navigates the PEMA approved protocols in a timely manner by correctly determining the caller’s situation and its corresponding protocol and then communicating instructions to the caller and dispatching the incident in a fast- paced, multi-tasking environment.
Act decisively to accurately process requests for service and information in a timely manner in a fast-paced multi-task environment.
Learn to compose and enter the information from the caller and radio into the correct format for entry in the computer aided dispatch system.
Responsible for entering the caller’s information received into the computer aided dispatch system and queuing the "call" to the appropriate 9-1-1 Telecommunicator.
Present a proper appearance in accordance with LCWC Employee Handbook Section 4.4.
Receive and transmit messages through radio, telephone system, and computer that pertain to local, state, and federal public safety agencies.
Verify and compose, computer entries, and hit confirmations in the computer system operated by the Pennsylvania state Police and Federal Bureau of Investigation, as required.
Responsible for being attentive in all forms of instruction including classroom instruction, direct supervision and on the job training.
Other duties designated by the 9-1-1 Communications Supervisor(s).