9-1-1 Emergency Comm. Specialist - TCOLE Licensed

Bell County, TX•Belton, TX

46d

About The Position

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary. Answers multiple telephone lines; assesses incoming emergency and non-emergency calls; enters emergency call data into computer for dispatch or transfers/connects calls to appropriate department, extension, service, or agency. Assists with shift activity; informs adjacent shifts of calls/activities affecting them; acts as lead shift worker during absence of supervisor; assists with training new dispatchers and with preparing daily dispatch personnel assignments; schedules training. Maintains conversation with caller to obtain/verify pertinent information and to comfort them until assistance arrives; makes welfare checks on abandoned 911 calls. Communicates effectively and coherently over law enforcement, fire, rescue, and EMS radio channels; notifies others, such as ambulances, wreckers, and utilities, when services are requested/required. Maintains officers', fire, EMS, and other responding units' activities status at all times to ensure safety of personnel involved including those working accidents, fires, hazardous incidents and breaks. Enters/retrieves a variety of data into/from TCIC/NCIC, CAD (Computer Aided Dispatch), and/or in-house computer; modifies, locates, maintains, saves, and/or clears files and records within database; records information manually on entry cards when computer is out of service. Performs computer background checks on criminals; peruses records for stolen pawn shop tickets; handles inquiries on driver's licenses, vehicle tags, stolen articles and property, guns, wanted and missing persons, and warrants and summons; provides various information from computer database as requested by police officers. Operates telecommunications device for the deaf; issues case and assigns warrant numbers; performs pager, phone, and/or radio knock out tests as required. Communicates with supervisor, employees, other departments, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems. Notifies appropriate personnel and/or supervisor of critical situations, weather related information, and problems with communications or computer equipment. Maintains assorted logs detailing daily activity including wrecker service, warrants, dispatching, message, and TCIC/NCIC entries/retrievals of information. Performs administrative support duties such as replenishing various forms, changing computer paper, shredding confidential material, disseminating information to various departments, and pulling entry cards for validation. Performs related work as required.

Requirements

Requires High School graduation or GED equivalent
Must possess and maintain a valid state driver's license with an acceptable driving history.
Must be able to read, write, and speak the English language.
Applicants must have the ability to successfully complete required licenses and/or certifications upon employment and maintain these during their employment.
TCOLE Telecommunicators license required.
Texas Law Enforcement Telecommunications System (TLETS)
Texas Crime Information Center (TCIC)
National Crime Information Center (NCIC) full access certifications
Nationally recognized CPR certification
TTY/TDD training

Responsibilities

Answers multiple telephone lines; assesses incoming emergency and non-emergency calls; enters emergency call data into computer for dispatch or transfers/connects calls to appropriate department, extension, service, or agency.
Assists with shift activity; informs adjacent shifts of calls/activities affecting them; acts as lead shift worker during absence of supervisor; assists with training new dispatchers and with preparing daily dispatch personnel assignments; schedules training.
Maintains conversation with caller to obtain/verify pertinent information and to comfort them until assistance arrives; makes welfare checks on abandoned 911 calls.
Communicates effectively and coherently over law enforcement, fire, rescue, and EMS radio channels; notifies others, such as ambulances, wreckers, and utilities, when services are requested/required.
Maintains officers', fire, EMS, and other responding units' activities status at all times to ensure safety of personnel involved including those working accidents, fires, hazardous incidents and breaks.
Enters/retrieves a variety of data into/from TCIC/NCIC, CAD (Computer Aided Dispatch), and/or in-house computer; modifies, locates, maintains, saves, and/or clears files and records within database; records information manually on entry cards when computer is out of service.
Performs computer background checks on criminals; peruses records for stolen pawn shop tickets; handles inquiries on driver's licenses, vehicle tags, stolen articles and property, guns, wanted and missing persons, and warrants and summons; provides various information from computer database as requested by police officers.
Operates telecommunications device for the deaf; issues case and assigns warrant numbers; performs pager, phone, and/or radio knock out tests as required.
Communicates with supervisor, employees, other departments, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
Notifies appropriate personnel and/or supervisor of critical situations, weather related information, and problems with communications or computer equipment.
Maintains assorted logs detailing daily activity including wrecker service, warrants, dispatching, message, and TCIC/NCIC entries/retrievals of information.
Performs administrative support duties such as replenishing various forms, changing computer paper, shredding confidential material, disseminating information to various departments, and pulling entry cards for validation.
Performs related work as required.