88028 - Supv Technology

WVU Medicine-posted 4 months ago
Full-time • Mid Level
5,001-10,000 employees
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Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position. Responsible for the day-to-day operations of the Information Technology staff, professional development of the team along with HR duties (Performance reviews, Timecards and such). This position is responsible for coordination of the team with design, development, testing, implementation and maintenance of new and legacy systems. This position will lead the staff in assisting customers in identifying systems solutions to meet functional needs, streamline and ensure patient safety and confidentiality.

  • Demonstrates curiosity and answers the questions how this process, application, customer request, system upgrade be made better or add more value to our health system.
  • Assist Manager in hiring new team members and their professional development.
  • Ensures team members focus their efforts toward organizational goals and objectives.
  • Implements process improvement for team turnaround times.
  • Continues self-education to remain abreast of national healthcare and Information Technology trends and standards.
  • Uses knowledge to provide insight and guidance to our internal teams and to our customers.
  • Coordinates customer rounding meetings seeking to gain insight for potential enhancements or optimizations.
  • Completes employee evaluations, approval of timecards and vacation, on call schedules, etc. in a timely manner.
  • Oversees daily production problems/issues and escalates appropriate follow-up.
  • Prepares complex test scripts, oversees script writing and testing, and participates in testing, when needed.
  • Oversees that proper documentation of issues/requests occurs, per policy.
  • Diagnoses issues and identifies interventions to resolve unplanned system outages and restore system availability/performance in crisis situations.
  • Independently evaluates and documents operational performance, diagnoses/issues/incidents, completes service requests/problem resolution for highly complex systems or processes.
  • Plans, attends and evaluates vendor demonstrations, reference calls and site visits as assigned.
  • Assists manager in reviewing the accuracy of the department budget.
  • Assists Manager with assignment of team members to projects and reviews resource allocation for projects.
  • Determines work effort estimates and milestones for team projects.
  • Assign IT Service Management Vendor tickets to team member.
  • Develops remedies to eliminate project road blocks to ensure customer objectives are achieved.
  • Completion of assigned team status reports.
  • Coordinates major upgrades to applications or systems assigned.
  • Creates test plans utilizing knowledge of entire workflow and health system.
  • Ensures new hires will be provided onboarding and training preparing them for success with their team.
  • Encourages team collaboration.
  • Develops new processes and procedures and ensures team members perform the same with consistency.
  • Coordinates and leads team meetings, preparing agenda, recording minutes and escalates to the Manager as appropriate.
  • Facilitates training sessions for team members.
  • Mentors team members concerning technical and customer service skills.
  • Plans, develops, and implements new training curriculum and training programs.
  • Participates in strategic planning to facilitate broad organizational initiatives.
  • Provides leadership in planning, development, and direction of system training environments.
  • May perform highly complex system analyses, design and simulation across multiple platforms and/or cross-functions in clinical/business areas.
  • Devises or modifies procedures to solve complex problems including hardware and software capacity, operating time and cost/benefit.
  • Adheres to the established policies of the WVUHS as well as the policies of the entity or entities where the IT team member is assigned to work and/or employed.
  • Responsible for the day-to-day operations of team members (i.e. Workload, Payroll, Career Growth).
  • Responsible for leading, coordinating and managing projects.
  • Ensures satisfaction of customers.
  • Bachelor’s degree in healthcare, computer science, business, informatics or related field AND Three (3) years’ experience performing similar duties required by the information technology department OR; High School Diploma or equivalent AND Seven (7) years’ experience performing similar duties required by the information technology department.
  • This position may require additional certification in support of the responsibilities of the position, which will be provided by WVUHS Information Technology.
  • Internal employees must meet all mandatory competencies in current position in order to qualify for promotion within IT.
  • Experience in supporting day to day activities in the area of Information Technology department is required to lead a team to success in operations, projects and customer success.
  • Technical experience could vary depending on departments required needs with software development, application support, HL7 Interfaces and so on.
  • Standard office environment.
  • May require participation with on-call responsibilities and responds with action, either by phone call or on-site as defined by Department Policy.
  • May require travel to other West Virginia United Health System (WVUHS) facilities or affiliated sites to assist with implementations, training, and/or support.
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