68022240 - SENIOR HUMAN SERVICES PROGRAM SPECIALIST

State of Florida • FL

99d • $1,956 - $1,956

About The Position

This is an exciting opportunity to help shape the quality of health care in Florida. We are seeking to hire a Senior Human Services Program Specialist who desires to work to enhance the delivery of health care services through the Florida Medicaid Program. This position requires a candidate who is creative, flexible, innovative, and who will thrive in a fast-paced, team based work environment. This position is located in the Bureau of Medicaid Recipient and Provider Assistance (RPA). RPA serves as a primary point of contact for enrolled Medicaid providers, Medicaid recipients, and members of the community with questions and concerns about Medicaid. This position will be filled at $1,956.70 Biweekly and is non-negotiable. This position is responsible for providing full-time customer service to a high-volume Contact Center. This position is also responsible for answering recipient and/or provider questions regarding Medicaid covered services, provides Choice Counseling regarding the Statewide Medicaid Managed Care (SMMC) programs and make referrals to the appropriate agencies. Responsible for maintaining up-to-date knowledge concerning the Florida Medicaid program. Performs other duties as required. The incumbent in this position must maintain high quality professional consumer service standards and must meet or exceed established contact center performance measures and contact center metrics. This position is not a remote or telework position.

Requirements

• Two years of experience providing a professional level of customer service in a fast-paced consumer-centric environment.

Nice To Haves

• Moderate to extensive experience and abilities using different computer programs such as Excel, Outlook, and Word.
• Six months of experience in a Medicaid call center or high volume setting.
• Bilingual (English/Spanish language skills).

Responsibilities

• Provide full-time customer service to a high-volume Contact Center.
• Answer recipient and/or provider questions regarding Medicaid covered services.
• Provide Choice Counseling regarding the Statewide Medicaid Managed Care (SMMC) programs.
• Make referrals to the appropriate agencies.
• Maintain up-to-date knowledge concerning the Florida Medicaid program.
• Meet or exceed established contact center performance measures and metrics.

Benefits

• State Group Insurance Coverage Options, including health, life, dental, vision, and other supplemental insurance options.
• Flexible Spending Accounts.
• State of Florida retirement options, including employer contributions.
• Generous annual and sick leave benefits.
• 9 paid holidays a year and 1 Personal Holiday each year.
• Career advancement opportunities.
• Tuition waiver for courses offered by Florida’s nationally ranked State University System.
• Training and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees